COVID-19 Impact and Recovery Analysis- Contact Center Market 2020-2024 | Integration Of IVR Into Contact Centers to Boost Growth | Technavio
Technavio has been monitoring the contact center market and it is poised to grow by USD 5.99 bn during 2020-2024, progressing at a CAGR of almost 9% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200608005641/en/
Technavio has announced its latest market research report titled Global Contact Center Market 2020-2024 (Graphic: Business Wire)
Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Request for Technavio's latest reports on directly and indirectly impacted markets. Market estimates include pre- and post-COVID-19 impact on the Contact Center Market Download free sample report
The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems (News - Alert) Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., and NEC Corp. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.
Buy 1 Technavio report and get the second for 50% off. Buy 2 Technavio reports and get the third for free.
Integration of IVR into contact centers has been instrumental in driving the growth of the market.
Technavio's custom research reports offer detailed insights on the impact of COVID-19 at an industry level, a regional level, and subsequent supply chain operations. This customized report will also help clients keep up with new product launches in direct & indirect COVID-19 related markets, upcoming vaccines and pipeline analysis, and significant developments in vendor operations and government regulations. https://www.technavio.com/report/report/contact-center-market-industry-analysis
Contact Center Market 2020-2024: Segmentation
Contact Center Market is segmented as below:
To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR40477
Contact Center Market 2020-2024: Scope
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The contact center market report covers the following areas:
This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years.
Register for a free trial today and gain instant access to 17,000+ market research reports.
Contact Center Market 2020-2024: Key Highlights
Table of Contents
Five Forces Analysis
Market Segmentation by Type
Market Segmentation by Deployment
Drivers, Challenges, and Trends
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.