New KLAS Report Lists Engage as Top-Rated Firm for Go-Live Support
SPOKANE, Wash., May 21, 2020 /PRNewswire/ -- A newly published report from KLAS rated Engage as a top performing firm for Go-Live Support. Engage received the highest overall score of 96.8 in a high-satisfaction category where KLAS was looking to "differentiate the good firms from the exceptional."
KLAS research highlights Engage consistently maintaining an 'exeeds expectations' rating in customer feedback surveys. The organization was specifically lauded for "knowledgeable staff and outcomes/strategic guidance."
Additionally, Engage is listed as a top-rated firm in communication and executive involvement. The report notes that this is due to "strong project management, high responsiveness, and engaged executives that check in throughout the project."
"Our KLAS rating in this category is a validation of satisfaction with Engage's overall implementation strategy and execution," notes Marcia Cheadle, Senior Director for Engage. This is because EHR implementation customers are the ones who experience Engage's comprehensive approach to project planning, governance, system build, testing, conversion, enterprise training and finally, go-live.
The KLAS rating is a direct reflection of the high-level of service a hospital can expect when choosing Engage for EHR implementation.
The report can be found at: https://klasresearch.com/report/go-live-support-segment-highlight-2020/1674
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