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Global $3+ Billion AI-Based Chatbot Industry Outlook, 2025 - Cost Reduction Remains the Most Significant Factor for Most Industry Verticals
[March 26, 2020]

Global $3+ Billion AI-Based Chatbot Industry Outlook, 2025 - Cost Reduction Remains the Most Significant Factor for Most Industry Verticals

DUBLIN, March 26, 2020 /PRNewswire/ -- The "AI-Based Chatbot Market by Type (Text, Voice, and Hybrid), Use Case, Deployment Type, Value Chain Component, Market Segment (Consumer, Enterprise, Industrial, Government), Industry Vertical, Region and Country 2020-2025" report has been added to's offering.

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This research provides an in-depth assessment of the chatbots market including global, regional, and country forecasts, by industry, application, and business model. The report also includes market sizing by Type (Text, Voice, and Hybrid), Use Case, Deployment Type, Value Chain Component, Market Segment (Consumer, Enterprise, Industrial, Government), Industry Vertical for years 2020 through 2025.

The report provides an analysis of the chatbot market across industry verticals with use cases in diverse sectors. It also provides an analysis of chatbot companies including their strategic initiatives, solutions, applications, and services. The report provides an assessment of emerging AI-based chatbot business models and associated economic impact on labor, investments, and ROI. It also evaluates the current state of chatbot developments and the role of machine learning and AI other technologies such as conversational AI.

Key Highlights

  • The global AI-enabled chatbots market will exceed $3B USD by 2025
  • Hybrid voice and text chatbots market will reach $534M USD globally by 2025
  • The use of conversational AI will revolutionize customer relationship management
  • The global market for conversational AI in telemarketing will reach $169.8M USD by 2025
  • Conversational AI will also improve telemarketing efficiency but become major robocall issue
  • AI-based chatbots are poised to become the norm by 2025 as contact centers increase automation

Artificial Intelligence (AI) enabled chatbots are taking Customer Relationship Management (CRM) to a new level as business-to-business, business-to-consumer, and consumer-to-business communications is both automated and improved by way of push and pull of the right information at the right time. Chatbots also provide benefits to customers as both existing clients and prospects enjoy the freedom to interact on their own terms. Our research indicates that over 50% of customer queries may be managed today via AI-based chatbots.

As the interface between humans and computers evolves from an "operational" interface (Websites and traditional Apps) to an increasingly more "conversational" interface expectations about how humans communicate, consume content, use apps, and engage in commerce will change dramatically. This transformation is poised to impact virtually every aspect of marketing and sales operations for every industry vertical. For example, AI-enabled voice chat, also known as conversational AI, provides a completely human-like experience and will completely replace human-based CRM in some industries.

Based on our primary and exclusive research into prepaid wireless service provider customer care, the author believes that prepaid wireless service providers (and some post-paid service MVNOs) will be the likely first and best target service areas for AI-based CRM. More specifically, carriers will look beyond AI-based chatbots and other online CRM automation tools towards conversational AI, which will become very important for both cost reduction and customer satisfaction. This is because conversational AI will provide the best combination of human-like interaction, but with the full knowledge base of carrier service information.

Next generation chatbots will leverage hybrid voice and text solutions to provide an increasingly seamless and human-like communications experience. Conversational AI is continuing to evolve, eventually anticipated to provide a near perfect replacement for human CRM interaction, with fewer errors, and improved opportunities for product and service upsell to consumers as well as greater overall satisfaction.

Report Procurement Benefits

  • Market sizing for AI-based chatbots and conversational AI
  • Understand the macro and micro-economic impact of chatbots
  • Understand market dynamics, players, solutions and strategies
  • Identify market leading chatbot companies, apps, and solutions
  • Identify market opportunities for chatbots across many industrie

Key Topics Covered

1. Executive Summary

2. Introduction

2.2 Chatbots vs. Virtual Personal Assistants
2.3 Chatbots and Conversational UI
2.4 Role of Machine Learning and AI
2.5 Chatbots vs. Traditional Apps
2.6 Chatbots Feature Functionality

3. Intelligent Chatbots Ecosystem Analysis
3.1 Chatbot Open Development Ecosystem
3.2 Types of Chatbots
3.3 Chatbot Architecture
3.3.1 Generative Models
3.3.2 Retrieval Based Models
3.3.3 Pattern Based Heuristics
3.4 Machine Learning and Response Generation in Chatbots
3.5 Chatbot Ecosystem
3.5.1 Native Chatbots
3.5.2 Third-Party Chatbots
3.5.3 Corporate Chatbots
3.5.4 Chatbots Delivery Channel
3.5.5 Technology Assistants
3.5.6 Chatbots Application Industry
3.6 Beyond Chatbots: Messaging is the New Voice
3.7 Potential Business Impact of Chatbots
3.7.1 Establish Scalable Customer Service
3.7.2 Develop Customer Intelligence
3.7.3 Small Businesses become More Competitive
3.7.4 Improve Customer Navigational Experience
3.7.5 Personalized Sales and Marketing
3.8 Developing Chatbots: Building Blocks and Costs Analysis
3.8.1 Building Blocks of Chatbots Development
3.8.2 Develop Prerequisite Capabilities
3.8.3 Development Options and Costs
3.8.4 Choosing a Self-Service Solution
3.9 Chatbots to Make Significant Impact on Global Economy
3.9.1 Impact on Global Job Market
3.10 Investment in Chatbot Ecosystem
3.11 Investment of Slack in Chatbots Ecosystem

4. Chatbot Market: SWOT Analysis and Use Cases
4.1 SWOT Analysis
4.2 Emerging Chatbot Use Cases
4.2.1 Dialog Systems
4.2.2 Toy Devices
4.2.3 Customer Service
4.2.4 Expedite Purchase Process
4.2.5 Improve Workplace Productivity
4.2.6 Booking Agent
4.2.7 Gaming Expert
4.2.8 Weather Forecaster
4.2.9 News Reporter
4.2.10 Job Hunter
4.2.11 Marketer
4.2.12 Hair Stylist and Retailer
4.2.13 Food Order Taker
4.2.14 Finance Adviser
4.2.15 Teacher
4.2.16 Legal Advisor
4.2.17 Salesman
4.3 Market Learning Self-Driving Car Device Failure
4.4 Amazon Echo Services to Hotel Suites

5. Chatbot Company and Solution Analysis
5.1 Anboto Group
5.1.1 Overview
5.1.2 Solution and Strategic Initiatives Virtual Assistant for Customer Service Intelligent Chatbots Automatic Email Response and Management Social Module Feedback Management and Customer Engagement Suite
5.2 Apple Inc.
5.2.1 Overview
5.2.2 Apple Siri and Embedded Strategy
5.3 Artificial Solutions Ltd.
5.3.1 Overview
5.3.2 Solution and Strategic Initiatives Teneo Platform Natural Language Interface Digital Employee Natural Language Analytics
5.4 iDAvatars (IDA)
5.4.1 Overview
5.4.2 3D Virtual Assistant and Insyte Dashboard
5.5 Creative Virtual Ltd.
5.5.1 Overview
5.5.2 V-Person technology
5.6 CX Company
5.6.1 Overview
5.6.2 Digital CX Solutions
5.7 eGain Corporation
5.7.1 Overview
5.7.2 Solution and Strategic Initiatives
5.8 Eidoserve Inc.
5.8.1 Overview
5.8.2 Abby and IVR Solution
5.9 Existor
5.9.1 Overview
5.9.2 Existor Chatbots
5.10 Google
5.10.1 Overview
5.10.2 Solution and Strategic Initiatives Google Now Google Assistant Google Home Embedded Strategy Allo DeepMind Acquisition
5.11 Intel Corporation
5.11.1 Overview
5.11.2 Solution and Strategic Initiatives Digital Personal Assistant for the Enterprise Intel AI Acquisition Strategy Intel Ginger Next-gen AI Chip Strategy Intel JARVIS
5.12 Microsoft Corporation
5.12.1 Overview
5.12.2 Solution and Strategic Initiatives Microsoft Key Five Assets Strategy Microsoft Cortana Genee and Other Acquisition Strategy Tay Bot Xiaoice Microsoft AI and Research Group Industry Collaboration
5.13 Speaktoit Inc.
5.13.1 Overview
5.13.2 Solution and Strategic Initiatives
5.14 InteliWISE SA
5.14.1 Overview
5.14.2 Solution and Strategic Initiatives Virtual Assistant Chatbot Facebook Messenger Bot Proactive LiveChat Omnichannel Contact Center eGOV
5.15 Facebook Inc.
5.15.1 Overview
5.15.2 Solution and Strategic Initiatives Facebook M DeepText: Text Understanding Engine Third-Party Integration
5.16 Salesforce
5.16.1 Overview
5.16.2 Solution and Strategic Initiatives
5.16.3 Einstein
5.16.4 Acquisition Strategy
5.17 Amazon
5.17.1 Overview
5.17.2 Solution and Strategic Initiatives Amazon Alexa Voice Amazon Echo
5.18 SK Telecom Co, Ltd.
5.18.1 Overview
5.18.2 Solution and Strategic Initiatives NUGU Inclusion of Conexant Systems AI Capabilities
5.20 Indigo
5.21 Vokul
5.22 24me
5.23 Robin
5.24 Wunderlist
5.25 Cubic
5.26 Hound
5.28 Yahoo Inc.
5.28.1 Overview
5.28.2 Yahoo Chatbots on Kik and Facebook Messenger
5.29 Helpshift
5.30 Haptik, Inc.
5.31 Aspect Software, Inc.
5.31.1 Aspect Mila: Workforce Chatbot
5.31.2 Aspect Chatbots based on ITR
5.32 Inbenta Technologies Inc.
5.32.1 Inbenta Chatbots to Skype and Facebook Messenger
5.32.2 Inbenta Chatbot Development Platform
5.33 Twilio
5.33.1 Twilio Supports HelloVote Chatbot
5.33.2 Exclusive Interview of Twilio Overall Twilio's Comments on Bots Twilio's Responds to Key Questions
5.34 IBM Watson

6. Conclusions and Recommendations
6.1 Chatbots to Redefine HCI
6.2 Marketing Guide for the Future
6.3 AI Chatbots App
6.4 Recommendations to Market Players
6.4.1 Chatbots for Consumer Market
6.4.2 Integration and Convergence in Enterprise and Industrial Segment
6.4.3 Recommendations to Investors

7. AI Based Chatbot Market Analysis and Forecasts 2020-2025
7.1 Global Markets for AI based Chatbots by Type 2020-2025
7.2 AI based Chatbots by Interface Type 2020-2025
7.2.1 AI based Voice Chatbots by sub-category 2020-2025
7.3 Global Market Size AI Chatbots by Value Chain Components 2020-2025
7.4 Global Markets for AI based Chatbots by Business Model 2020-2025
7.5 Global Markets for AI based Chatbots by Deployment 2020-2025
7.6 Global Markets for AI based Chatbots by Market Segment 2020-2025
7.7 Global Markets for AI based Chatbots by Applications 2020-2025
7.8 Global Markets for AI based Chat by Use Case 2020-2025
7.9 Global Markets for AI based Chatbots by Industry Vertical 2020-2025

8. Regional AI based Chatbot Market 2020-2025
8.1 AI based Chatbot Market by Region 2020-2025
8.2 North America AI Based Chatbot Markets by Country 2020-2025
8.3 Latin America AI Based Chatbot Markets by Country 2020-2025
8.4 Europe AI Based Chatbot Markets by Country 2020-2025
8.5 APAC AI Based Chatbot Markets by Country 2020-2025
8.6 MEA AI Based Chatbot Markets by Country 2020-2025

9. Conversational AI Forecasts 2020-2025
9.1 Global Market for Conversational AI by Deployment Type 2020-2025
9.2 Global Markets for Conversational AI by Value Chain Components 2020-2025
9.3 Global Markets for Conversational AI by Market Segment 2020-2025
9.4 Global Markets for Conversational AI by Applications 2020-2025
9.5 Global Markets for Conversational AI by Use Case 2020-2025
9.6 Global Markets for Conversational AI by Industry Vertical 2020-2025
9.7 Global Markets for Conversational AI by Region 2020-2025
9.7.1 North American Markets for Conversational AI by Country 2020-2025
9.7.2 Latin American Markets for Conversational AI by Country 2020-2025
9.7.3 European Markets for Conversational AI by Country 2020-2025
9.7.4 APAC Markets for Conversational AI by Country 2020-2025
9.7.5 MEA Markets for Conversational AI by Country 2020-2025

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