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QTS Service Delivery Platform (SDP) Enables Strong Business Momentum and Efficiencies in 2019OVERLAND PARK, Kan., Feb. 12, 2020 /PRNewswire/ -- QTS Realty Trust (NYSE: QTS), a leading provider of hybrid colocation and mega scale data center solutions, today announced increasing customer usage and business benefits associated with QTS' Service Delivery Platform (SDP) engineered to manage and optimize hybrid colocation deployments. In late 2017, QTS introduced the industry's first software-defined orchestration platform as part of the Company's commitment to the digitization of its end-to-end systems and processes. SDP empowers customers to interact with their data and QTS services by providing real-time visibility, access and dynamic control of critical metrics across hybrid IT environments from a single platform. Through continued innovation, the platform continues to lead the industry in data center services delivery, as evidenced by QTS' industry-leading customer satisfaction results. Customers using new SDP applications such as Switchboard, Power Analytics, Asset Manager and Online Ordering of QTS services are benefiting from greater control over their IT environments and costs, increased security, ease of compliance and reduced risk. In 2019, QTS continued to add and expand SDP features and functionality. SDP now supports more than 200 customer-facing open-source APIs compared to 157 in 2018. In addition, QTS made 1,362 enhancements and feature releases to SDP compared to 872 in 2018 while average SDP session times for customers doubled from approximately 9 minutes to 18 minutes in 2019. SDP and related automated workflows created new sales opportunities for nearly every QTS hybrid colocation salesperson and the platform now also represents a key differentiator for QTS' hyperscale customers and prospects. 2019 SDP Business Highlights:
"We are extremely proud to report on continued growth and significant customer use of QTS' Service Delivery Platform," said Brent Bensten, Chief Technology Officer - Product, QTS. "Customers value the innovation we are bringing to the data center enabling higher levels of transparency, visibility, compliance and sustainability that are at the foundation of SDP. Architected for industry adoption, we have published the API's and look forward as developers and the open source community collaborate and refine QTS APIs as the basis for an open standard in the data center industry for years to come." QTS was recently recognized as the only data center recipient of the 2020 BIG Innovation Award presented by the Business Intelligence Group. QTS' SDP was recognized for delivering operational savings and new business innovation that are central to every IT investment. About QTS Media Contact: View original content to download multimedia:http://www.prnewswire.com/news-releases/qts-service-delivery-platform-sdp-enables-strong-business-momentum-and-efficiencies-in-2019-301003461.html SOURCE QTS Realty Trust, Inc. |