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Unified Office Announces Hospitality Management Suite for Hotels, Enabling Increased Productivity and Room Monetization Once AgainHelps Hotels Bring Sales, Scheduling and Customer Experience to a New Level Fort Lauderdale, FL, Feb. 11, 2020 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services and business analytics announced today that they are bringing their award winning Total Connect Now? (TCN?) business communications solutions to the hospitality industry. This offering will integrate with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings and preference details with each incoming call along with other productivity tools. As a part of this offering, Unified Office has also created an in-room portal for guests to be referred to local vendor and service providers, such as restaurants and tourist venues. In-room concierge features including self-ordering functions for room service and housekeeping and other services are also fully integrated into the in-room portal to increase staff effectiveness and guest experience. Hotel rooms can once again serve as meaningful profit centers along with improving the overall guest experience. “Unified Office has provided us with a reliable, high quality, business class, voice communications service that is simple, elegant, and easy-to-use with applications such as real-time performance analytics, the latest in call choreography, and automated notifications for reservations and scheduling, all woven right in to improve the effectiveness of our business operations,” said Maximo Soncini, Revenue Manager, The Albion Hotel Miami Beach, a Rubell Family property. “They took our hotel from an outdated system that was very inflexible and delivered 21st century capabilities, enabling us to operate more efficiently and provide a higher level of customer service to our guests.” “Hotel operators are experiencing very rapid and dynamic changes in their business,” said Ray Pasquale, Founder & CEO of Unified Office. “We designed this service in response to our hotel customers’ expressed needs to first improve their communications services and then to help them with their customer service and operational productivity. No longer will their guests have to experience dropped or clipped calls, busy signals or worst yet being placed on hold or put into voicemail. We are also offering a fully integrated, immersive communications experience for their guests while expanding hotel room revenue generation opportunities. Unified Office is the only company that can deliver this level of innovation to hotel operators of all sizes.” This offering ensures that hotels will not miss calls and customers won’t receive a busy signal or be placed on hold. Employees can answer and transfer calls from any device, from any location. They can also easily change their messages on hold, and their voicemail and text messages, and add customized call flows themselves dynamically whenever they choose. Hotel managers can also use Unified Office’s analytics for an at-a-glance view of customer service responsiveness in real-time for pending guest requests for housekeeping, front desk, room service and other guest service offerings. “It has been some time since hotels have been able to monetize services in their rooms beyond ordering from the hotel restaurant, video on demand and concierge services,” Pasquale added. “Our in-room portal enables hotels to partner with local vendors and earn commissions on services and goods ordered from the hotel room.” Summary of Benefits for the hospitality industry:
About Unified Office The Unified Office Visual Performance Suite™ and IoT service platform provides a real-time view of changes in operational performance levels and actionable intelligence for SMBs, store managers and business owners, enabling them to readily determine real-time business performance, take immediate actions, and apply continuous operational improvements. This results in higher customer satisfaction, increased customer retention, and increased revenues and profitability. For more information visit www.unifiedoffice.com. Contact:
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