New Xtime End-to-End Service Experience Platform Capabilities Help Drive Owner Loyalty, Grow Fixed-Ops Revenue
REDWOOD CITY, Calif., Feb. 6, 2020 /PRNewswire/ -- As fixed operations continue to play a dominant role in dealership profitability, service departments must come up with innovative ways to drive owner loyalty and meet customers' rising expectations. To help with this challenge, Xtime is showcasing a series of new products and enhancements at NADA 2020 to improve customer engagement while helping to boost service department operations and efficiency.
"The ability to offer a superior, technology-forward service lane experience allows dealerships to stand out in a crowded market and find increased revenue opportunities," said Tracy Fred, vice president and general manager for Xtime. "Attracting customers and delivering results for your business all comes down to providing consumers with trust and transparency throughout the entire process, and Xtime offers the most fully integrated, end-to-end service experience platform to do that, period."
These new products and enhancements demonstrate Xtime's continued commitment to improving every touchpoint in the service experience to support dealership success, including:
Also, please join David Foutz, vice president of sales for Xtime, for a session on "Fixed Ops Customer Experience for Growth, Retention and Profit" with Tully Williams, parts and service director for The Niello Company, during the 2020 NADA Convention and Expo on Friday, February 14, from 2:30-3:30 PM (room N228) or on Saturday, February 15, from 10:30-11:30 AM. Foutz and Williams will discuss how service departments can put customer experience at the center of every interaction.
About Cox Automotive
View original content to download multimedia:http://www.prnewswire.com/news-releases/new-xtime-end-to-end-service-experience-platform-capabilities-help-drive-owner-loyalty-grow-fixed-ops-revenue-301000123.html