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Sprint Smart Messaging Wins Frost And Sullivan's 2019 North American Business Communications Solution New Product Innovation AwardLAS VEGAS, Jan. 7, 2020 /PRNewswire/ -- Sprint (NYSE:S) today at CES 2020 announced it is the winner of Frost and Sullivan's 2019 North American Business Communications Solution New Product Innovation Award for Sprint® Smart Messaging – a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Sprint's innovative solution allows businesses to use their existing phone number to communicate in real-time using AI, and as a result rescue missed customer calls. Sprint Smart Messaging re-engages customers through text messaging – earning recognition through Frost & Sullivan's prestigious award program. "Our vision to connect our customers to people, places and things in ways that matter most to them continues to expand as customer needs evolve, pushing our team to develop forward-thinking technologies that change the way our customers do business," said Sasha Gorman, who leads product development for Sprint Business. "By providing businesses with a solution that streamlines communication without increasing labor costs, we're offering small and medium-sized businesses a way to keep up with evolving consumer demands, like instant communications. We are incredibly honored to have been presented with this award and look forward to continuing to create unique solutions that optimize business needs." Sprint Smart Messaging:
"Broadly applicable across a range of main street businesses, Smart Messaging expands capabilities and functions with an AI engine to respond to customer calls and questions via text messaging. When the business cannot answer the phone, the call automatically gets ported to text capability," said Brent Ladarola, industry manager at Frost & Sullivan. "No other carrier currently supporting the SMB segment offers this level of enterprise-grade customer engagement. When callers leave a voicemail, the Smart Messaging system transcribes it and transmits it to the business owner (or designated employee) to read, callback, or send a follow-up text." Sprint Smart Messaging is one Capability™ of many offered by Sprint. Learn more about Sprint Capability™ at CES 2020 in Las Vegas. The Sprint meeting area is located at the ARIA Resort and Hotel. To set up a briefing with a Sprint executive or to schedule a demo in person, contact [email protected]. Frost & Sullivan is a leading 56-year-old market research and consulting firm that tracks multiple industries including automotive; healthcare; information and communication technology; and more. This award recognizes companies like Sprint that have leading technological assets, unrivaled innovation and leadership among companies, products, processes and executives. Certainty? Capability™ Curiosity™ About Sprint:
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