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Everbridge Smart Orchestration Cockpit Allows IT Organizations to Build and Customize Automated Operational Workflows to Improve Efficiency and Accelerate Incident Resolution Time
[December 09, 2019]

Everbridge Smart Orchestration Cockpit Allows IT Organizations to Build and Customize Automated Operational Workflows to Improve Efficiency and Accelerate Incident Resolution Time


Everbridge, Inc. (NASDAQ: EVBG), the global leader in Critical Event Management and recipient of the coveted IT Central Station Leader award, today announced the introduction of its Smart Orchestration Cockpit at the Gartner (News - Alert) IT Infrastructure, Operation & Cloud Strategies Conference. The Smart Orchestration Cockpit allows IT organizations to build, execute and monitor their incident response workflows using an intuitive drag-and-drop interface. The end-to-end, enterprise incident response solution streamlines processes, minimizes downtime, and accelerates resolution in a controlled, secure and predictable manner.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20191209005534/en/

Everbridge Smart Orchestration Cockpit Allows IT Organizations to Build and Customize Automated Operational Workflows to Improve Efficiency and Accelerate Incident Resolution Time (Photo: Business Wire)

Everbridge Smart Orchestration Cockpit Allows IT Organizations to Build and Customize Automated Operational Workflows to Improve Efficiency and Accelerate Incident Resolution Time (Photo: Business Wire)

The Smart Orchestration Cockpit speeds up real-time IT assessment, agility and incident response time, with the mission of minimizing impact on business operations and customers during critical IT events while saving companies time and money. Orchestration Cockpit also brings a new array of capabilities to the Everbridge Enterprise IT Alerting solution.

The new Everbridge capability allows teams to proactively orchestrate the response to a wide variety of critical IT service disruptions and interruptions, including weather related events, power outages, datacenter outages, cyber-attacks, IT component failures, network outages, application latency, and change management related incidents. Smart Orchestration seamlessly integrates with most IT management tools, including system monitoring, SIEM, APM (News - Alert), NPM, DevOps, event correlation tools, BCM, ITSM systems such as ServiceNow, Cherwell, and BMC Remedy, and collaboration tools like Slack, Microsoft Teams, and WebEx Teams to create true end-to-end cross-tool workflows.

Smart Orchestration Cockpit assimilates workflow elements such as IT processes, out-of-the-box IT application actions, conditional nodes, and human interactions to facilitate the digitization of proactive and corrective action plans.

"Digital transformation depends on IT transformation and, as such, requires superior levels of dialog and teamwork across IT functional teams, and between IT and the business it serves," said Dennis Drogseth (News - Alert), Vice President, Enterprise Management Associates. "This is true across industry verticals and company size and suggests the need for a new kind of digital war room for the enterprise -- one with superior levels of team awareness, tools and team integration for improved collaboration, response management and decision making. With its new Smart Orchestration technology, Everbridge takes a leadership role in addressing these requirements."

The intelligent workflow automation engine and advanced machine learning algorithms of Everbridge's Enterprise Incident Response solution enhances IT alerts and can help reduce an organization's annual number of P1 and major incidents (MI). With proactive and automated incident response, P2, P1 and M1s can be addressed at an accelerated pace.

"To address the level of complex risk in today's interconnected world, companies must employ IT incident management infrastructure with intuitive communication, collaboration, and orchestration - and this is precisely what Everbridge delivers with the Smart Orchestration Cockpit," said Vick Vaishnavi, General Manager, IT Alerting and IoT at Everbridge. "When a company's brand, infrastructure, IT systems or people are at risk, the Smart Orchestration Cockpit can help mitigate damage to reputation, revenue, productivity, focus and customer service."

The Smart orkflows enable self-service configurability with built-in error handling, scenario handling and recovery so incident response processes can be continually optimized based on lessons learned and organizational best practices. The underlying Cognitive Response Correlation and Sequencing technology helps improve response team efficiency by reducing confusion and the alert fatigue which can occur when multiple teams respond to different critical events which are, in fact, interrelated.



Beyond new innovations, Everbridge's enterprise incident response solution continues to gain industry recognition, as the company has been named a Leader for IT alerting and incident management by IT Central Station. IT Central Station is an independent source of online product reviews by professionals in the enterprise tech market, reaching close to 380,000 members and is considered the best resource for unbiased enterprise IT product and application information.

"Everbridge has earned the #1 Leader spot due to its high ratings from customers, in-depth reviews, and strong interest from tech buyers," said Russell Rothstein, Founder and CEO of IT Central Station. "Tech professionals increasingly rely on authentic peer reviews to shortlist vendors and select the right solution. Everbridge has distinguished itself as a provider of IT alerting and incident management software that receives high ranks from its customers."


To learn more about the Smart Orchestration Cockpit and how it can improve your company's IT efficiency and incident resolution time, visit Everbridge Booth #206 at the Gartner IT Infrastructure, Operation & Cloud Strategies Conference.

About Gartner IT Infrastructure, Operation & Cloud Strategies Conference
The Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 provides a clear strategic direction and actionable tactics to drive infrastructure and operations change in the enterprise. Follow news from the Conference at #GartnerIO.

About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations' operational response to critical events in order to keep people safe and businesses running. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 4,800 global customers rely on the company's Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans. The company's platform sent over 2.8 billion messages in 2018 and offers the ability to reach over 500 million people in more than 200 countries and territories, including the entire mobile populations on a country-wide scale in Australia, Sweden, the Netherlands, Singapore, Greece, and a number of the largest states in India. The company's critical communications and enterprise safety applications include Mass Notification, Incident Management, Safety Connection™, IT Alerting, Visual Command Center®, Public Warning, Crisis Management, Community Engagement™ and Secure Messaging. Everbridge serves 9 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all 25 of the 25 busiest North American airports, six of the 10 largest global consulting firms, six of the 10 largest global auto makers, all four of the largest global accounting firms, four of the 10 largest U.S.-based health care providers and four of the 10 largest U.S.-based health insurers. Everbridge is based in Boston and Los Angeles with additional offices in Lansing, San Francisco, Beijing, Bangalore, Kolkata, London, Munich, Oslo, Singapore, Stockholm and Tilburg. For more information, visit www.everbridge.com, read the company blog, and follow on LinkedIn, Twitter, and Facebook.

Cautionary Language Concerning Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding the anticipated opportunity and trends for growth in our critical communications and enterprise safety applications and our overall business, our market opportunity, our expectations regarding sales of our products, our goal to maintain market leadership and extend the markets in which we compete for customers, and anticipated impact on financial results. These forward-looking statements are made as of the date of this press release and were based on current expectations, estimates, forecasts and projections as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers' expectations; our ability to attract new customers and retain and increase sales to existing customers; our ability to increase sales of our Mass Notification application and/or ability to increase sales of our other applications; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our estimates of market opportunity and forecasts of market growth may prove to be inaccurate; we have not been profitable on a consistent basis historically and may not achieve or maintain profitability in the future; the lengthy and unpredictable sales cycles for new customers; nature of our business exposes us to inherent liability risks; our ability to attract, integrate and retain qualified personnel; our ability to successfully integrate businesses and assets that we may acquire; our ability to maintain successful relationships with our channel partners and technology partners; our ability to manage our growth effectively; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission ("SEC (News - Alert)"), including but not limited to our Annual Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on March 1, 2019. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

All Everbridge products are trademarks of Everbridge, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.


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