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ZINFI Partners with SugarCRM to Launch Advanced, Fully Integrated CRM-PRM SolutionNew solution allows enterprises to integrate partner systems of record and single sign-on, achieve seamless record flow and centralized reporting functions PLEASANTON, Calif., Nov. 19, 2019 (GLOBE NEWSWIRE) -- ZINFI Technologies, Inc., a company leading the definition and creation of Unified Channel Management (UCM) solutions and a leader in through-channel marketing automation and partner relationship management (PRM), and SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, today announced that they have a fully integrated CRM-PRM solution. ZINFI’s highly advanced partner relationship management platform is powered by a set of do-it-yourself (DIY) tools for small to large enterprises to automate and manage their channels effectively. ZINFI’s platform allows enterprise customers to reduce their operating costs and accelerate revenue growth through a highly automated end-to-end channel management framework. As a part of this framework, ZINFI’s platform will now connect to SugarCRM’s platform. With this integration, customers now have access to the following features:
“Over the past decade, ZINFI has been fortunate to serve a wide variety of small, medium and large enterprise accounts for their channel management automation, allowing us to develop deep knowledge of a variety of channel management use cases,” said Sugata Sanyal, founder and CEO of ZINFI. “Our customers have been asking for a platform that isfully integrated with SugarCRM’s customer experience management solutions. This latest release of our integrated platform fulfills that request, significantly reducing implementation and management costs, and exponentially speeding up platform configuration time.” “As a company that is heavily invested in its partner ecosystem, Sugar has long relied on our partners to advance our three pillars, which consist of an intelligent customer experience platform, no-touch information management and continuous cloud innovation,” said Chris Pennington, Chief Customer Officer of Sugar. “Whether a customer needs assistance with a few add-on modules or is looking for start-to-finish configurations, it’s our partners who help make the magic happen. Combining our strengths with partners like ZINFI helps transform Sugar into great customer experience solutions.” About SugarCRM SugarCRM is a leader in CX (customer experience) applications that incorporate ground-breaking no-touch information management, an intelligent predictive analytics platform and continuous cloud innovation. Superb NPS scores and industry accolades enable us to create meaningful customer relationships by delivering highly relevant, personalized experiences. Our easy-to-use, intuitive platform makes CX easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-added activities. With a relentless focus on helping companies grow revenue, deliver superior customer care and increase loyalty, we’re in the business of helping our customers create customers – for life. Based in Silicon Valley, SugarCRM is backed by Accel-KKR. More than 2 million individuals in over 120 countries rely on SugarCRM. To learn more visit http://www.sugarcrm.com or follow @SugarCRM. NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners. A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4289f70e-146d-456e-b601-83ec1918056b
Media contact: Melissa McNeil, [email protected] Angela Connor Change Agent Communications [email protected] 919-635-8527 |