TMCnet News
Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy of All CCaaS ProvidersBright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd's CCaaS Report with Best ROI, ROI payback time, and time to implement SOUTH SAN FRANCISCO, Calif., Nov. 13, 2019 /CNW/ -- Bright Pattern announces recent recognition by the world's leading business solutions review platform for having the highest ROI among all CCaaS vendors including Five9, NICE inContact, Genesys, Aspect, Avaya and other top vendors in the Fall 2019 CCaaS Report. In addition to the best ROI, Bright Pattern also outranked top cloud contact center vendors for overall customer satisfaction, ease of use, time to implement, ease of doing business, and quality of support. The best ROI is awarded to the company with the best average ROI payback time and best average time to implement as reported by actual customers. Bright Pattern earned the award by leading in both categories and providing the best payback period to its current customers among all vendors in the report. With an estimated ROI payback period of only 7.50 months, Bright Pattern helps customers earn back their investment in less than half the industry average payback time of 17.48 months. Bright Pattern had an ROI payback period two times better than Talkdesk, NICE inContact and Genesys PureCloud (Talkdesk with 14.35 months, NICE inContact with 15.69 months, and Genesys PureCloud with 20.68 months). Bright Pattern also delivered an exemplary performance in the Fall report thanks to its ease of use and quick set up time. With a go-live implementation of 1.6 months (on average), Bright Pattern's speed of implementation is nearly half the average onboarding time for the CCaaS industry. "Best decision you will ever make with much better ROI than the other cloud contact center providers," said Keith Mitchell, Chief Technology Officer at 80024Support. "One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better!" Bright Pattern has received a series of awards and accolades highlighting its mature product offering, powerful corporate strategy, and success in implementation. Bright Pattern is a leader in delivering a powerful, yet easy-to-ue cloud contact center offering for any industry, anywhere worldwide, within any company size or structure. This recognition compliments our other achievements. Below we are highlighting a few:
Download your free copy of the Fall 2019 G2 Crowd CCaaS Report Additional Information
About G2 Crowd About Bright Pattern
View original content to download multimedia:http://www.prnewswire.com/news-releases/bright-pattern-recognized-for-highest-roi-and-fastest-time-to-deploy-of-all-ccaas-providers-300957315.html SOURCE Bright Pattern |