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Solutionreach Solidifies PRM Leadership Position with Launch of SR AISolutionreach, the leader in patient relationship management (PRM) software, has introduced SR AI, a set of new artificial intelligence (AI) capabilities into its patient relationship management software. Driven by machine learning (ML), artificial intelligence (AI), and natural language processing (NLP), SR AI spans the platform and the patient journey to increase organizational efficiency, lower costs, and improve patient experience and outcomes. This cutting-edge innovation, which includes automatic AI-driven review analysis, SMS responses, and no-show predictions, was designed based on data from billions of patient interactions over the last 20 years showing what is most effective at driving patient engagement while maintaining the personal touch. "There has been a big focus on using AI for clinical purposes, but the benefits have been slow to materialize," said Jim Higgins, founder and CEO at Solutionreach. "That is not the case for using AI to facilitate improvements in patient engagement. We are applying technology that has been used successfully in other industries to improve customer experience and operational efficiency. And because we understand the challenges of healthcare, we can do it in a way that takes into consideration all those unique elements to help organizations balance the benefits of AI with the need for human interaction." Solutionreach is achieving this by concentrating on the areas where AI can make a big impact on staff efficiency and help facilitate a superior experience for patients:
"This is really the next generation of PRM," explained Higgins. "Healthcare organizations need more control and flexibility while also having features that can reduce the burden on staff and improve the experience for patients. They need the right insights to ensure they can continue to improve. We've carefully chosen these features based on nearly 20 years of experience and extensive feedback from many of our 25,000 customers. That market-informed innovation is one of the main reasons we continue to be the industry leaders in PRM technology." To learn more about SR AI, visit www.solutionreach.com/artificial-intelligence. About Solutionreach Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable healthcare organization. We show organizations how to improve patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to their providers and coming back. To learn more, schedule a consultation now at www.solutionreach.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20191010005010/en/ |