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TimeTrade Introduces Engagement Center, Reshaping How Leading Brands Bridge the Physical to Digital DivideBOSTON, Oct. 9, 2019 /PRNewswire/ -- TimeTrade, the leader in Intelligent Appointment Scheduling, today announced Engagement Center, the next-generation control center for managing appointment-driven customer engagement strategies. Engagement Center gives leading brands including retailers, banks, credit unions, and financial service providers the ability to rapidly deploy and configure appointment scheduling across any digital or physical channel — no coding required. Today's brands face rapidly changing customer expectations and fierce competition from online-only retailers. However, consumers continue to crave in-person experiences and interactions with knowledgeable employees, in addition to online interactions. TimeTrade research found that "94% of buyers agree that they buy more from a company when they have live interactions with a knowledgeable associate." That puts pressure on brands to deliver flawless experiences anytime, anywhere for consumers who expect "right now" service. "To succeed in today's omnichannel environment, successful brands are reinventing the consumer experience, integrating online strategies with personalized in-store engagement," said Miki Goyal, CTO at TimeTrade. "Brick-and-mortar locations need to complement the online experience, not compete with it. Smart technology, like Intelligent Appointment Scheduling, is key to achieving this balance and creating seamless, digital to physical experiences." TimeTrade is well versed in how to facilitate these experiences, delivering appointment-driven personalization for more than 500 enterprise brands, resulting in more than 8 million appointments per month. The intelligent platform fills a gap in the market by helping brands enrich their customer experience and gather key data to optimize their store experience. To help brands deliver on their modern customer engagement strategies, we've created Engagement Center, the powerful control center for TimeTrade's Scheduler Platform. Engagement Center enables users to manage, control, and configure all aspects of the customer engagement processes created with TimeTrade, including Intelligent Appointment Scheduling, on-site Queue Management, Event and Classes, and Next Best Action™ Analytics, all from a single responsive interface. Engagement Center creates pre-scheduled human interactions on a massive scale and with great efficiency through an easy to access enterprise grade appointment scheduling platfom that fully automates the scheduling process and intelligently produces "perfect" appointments by matching exactly the right provider personnel with the customer and their needs. The result is higher customer satisfaction and lower provider delivery expense. Key Capabilities of Engagement Center include:
"For years TimeTrade's technology has helped leading brands reach consumers at the moments that most influence their decisions," added Goyal, "resulting in higher customer satisfaction and growth. The introduction of Engagement Center gives TimeTrade customers a significant competitive advantage by delivering superior customer experiences at rapid pace." For more information on Engagement Center, read the blog or schedule a demo. For more information on TimeTrade, visit www.timetrade.com. About TimeTrade View original content to download multimedia:http://www.prnewswire.com/news-releases/timetrade-introduces-engagement-center-reshaping-how-leading-brands-bridge-the-physical-to-digital-divide-300934196.html SOURCE TimeTrade |