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VSS Completes Investment in Quatrro Business Support ServicesTransaction Positions Firm to Leverage Expertise in BPO to Accelerate Growth in Leading 'Business Transformation Partner' GURGAON, India and NEW YORK, Oct. 9, 2019 /PRNewswire/ -- VSS and Trivest Partners announced the completion of their investment in Quatrro Business Support Services ("QBSS" or "the Company"), a leading provider of tech-enabled business process outsourcing ("BPO") services. Financial terms of the private transaction were not disclosed. CM Sharma, founder of CHM Ventures and a BPO industry veteran who has now taken over as Chief Executive Officer of the Company, has invested alongside VSS and Trivest to retain a minority ownership in the business. Headquartered in Marietta, Georgia, QBSS serves small and medium-sized businesses across North America and global enterprise customers across North America and Europe. Founded in 2008, the Company provides an integrated portfolio of BPO services, including accounting, finance, billing, human resources, payroll, tax, IT help desk, technical support, and other back-office services to a wide range of industries. QBSS's unique capabilities have enabled its customers to experience excellent process and operational improvements in their businesses, while reducing operating costs. The Company has significant experience supporting multi-unit restaurant and retail operations for franchise operators, as well as non-profit organizations, hospitals and other businesses. QBSS's customers are supported by over 750 dedicated employees and delivery centers and offices across Atlanta, Chicago, Illinois, St. Paul, Minnesota, and India. "VSS' investment in QBSS reflects our expertise in investing in and building technology-enabled BPO and customer relationship businesses," said Patrick Turner, Managing Director at VSS. "QBSS is the outsourcing partner of choice to small and mid-sized businesses across a wide range of industries in the U.S., where its customer satisfaction and high touch service have enabled it to steadily accrue world class companies as customers." QBSS continues to build out its seamless, end-to-end billing support services to support companies in different indutries, including the quick service and fast casual restaurant market where many franchised restaurants are customers. Jamie Elias, Partner at Trivest, commented, "We are excited to partner with VSS and a talented BPO executive like CM Sharma to accelerate QBSS's already impressive organic growth. Additionally, Trivest, along with VSS, will assist CM Sharma and the QBSS senior leadership team with an aggressive but thoughtful add-on acquisition program aimed at increasing the Company's size and scale in the coming years." "We are thrilled about our partnership with VSS and Trivest, who each bring decades of proven business-building experience, flexible capital resources and operational acumen to transform even fast-growing businesses like QBSS into industry leaders," said CM Sharma, Chief Executive Officer of QBSS. "We are focused on delivering excellent value to our customers with our integrated portfolio of market-leading tech-enabled BPO services that empowers business performance and helps our customers improve." About VSS About Trivest Partners About Quatrro Business Support Services MEDIA CONTACT: Katrin Lieberwirth |