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At Cisco Contact Center Summit, Cisco Sets Its Sights on the Cognitive Contact Center and Makes Cloud-Based Webex Contact Center Better Than EverHOLLYWOOD, Fla., Sept. 18, 2019 /PRNewswire/ -- News Summary:
Attendees of Cisco's 10th Annual Cisco Contact Center Summit will get a front-row seat as the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact center—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Specifically, they will hear how the talent and technology Cisco acquired when it bought Accompany, Voicea and CloudCherry will help agents create usell and cross sell opportunities. Cisco's contact center portfolio is currently used by 3M+ agents across 30,000+ different enterprises. Additionally, Cisco will announce that its cloud-based Cisco Webex Contact Center now has: Webex Calling Integration Increased Scale Global availability Manageability "Integrating Cognitive Collaboration into the Contact Center and offering it through a cloud-based solution is an industry game changer," said Amy Chang, GM and SVP, Cisco Collaboration. "Webex Contact Center is steeped in intelligence and business insights to help our customers deliver massively personalized experiences. More and more AI and ML will be integrated into our solutions over the coming months as we work to offer phenomenal customer experiences that lead and define this industry." Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow's digital opportunity today. Discover more at newsroom.cisco.com and follow us on Twitter at @Cisco. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Availability Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. These products and features are subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document. View original content to download multimedia:http://www.prnewswire.com/news-releases/at-cisco-contact-center-summit-cisco-sets-its-sights-on-the-cognitive-contact-center-and-makes-cloud-based-webex-contact-center-better-than-ever-300920053.html SOURCE Cisco |