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IT and HR: A Not so Odd Couple
[August 13, 2019]

IT and HR: A Not so Odd Couple


Citrix Systems, Inc. (NASDAQ:CTXS) It's been said that happy employees equal happy customers. Unfortunately, employees today have never been more frustrated or disengaged. Why? There's too much friction in the workplace that prevents them from getting things done. It's a problem plaguing companies around the world. But it's one that experts say together, IT and HR can fix. According to a new podcast published on the Briefings Direct Network, in joining forces, the functions can cut the noise and distractions that have employees down and create a superior work experience that boosts satisfaction, productivity, and overall business results.

"How businesses perform has always depended on how well their employees perform. Yet never before has the relationship between how well employees work and the digital technology that they use been so complex. And it's taking a toll on productivity and results," said Dana Gardner, host of "IT and HR: a Not so Odd Couple," a newly released podcast on the Briefings Direct Network. "To improve things, business leaders must enhance and optimize the employee experience so that they in turn can optimize the customer experience and - by extension - better support the success of the overall business."

Art Mazor, Principal and Global Human Resources Transformation Practice Leader at Deloitte (News - Alert) Consulting LLP, who joined Gardner on the podcast, agreed. "Customers have a very high bar with which they measure their experience with an organization. And if the employee or workforce experience is not up to par, the customers feel it. As a result, leaders recognize that they have to get this right and get their workers in a place where they feel they can be highly productive and in the service of customer outcomes."

New Allies

And both HR and IT see this as their responsibility. According to The Experience of Work: The Role of Technology in Productivity and Engagement, a survey conducted by the Economist Intelligence Unit (EIU) with sponsorship from Citrix (News - Alert), 74 percent of IT executives and 75 percent of HR executives say they feel personally responsible for improving the employee experience.

"The days when competitive salaries, benefits and career development initiatives were enough to find and keep talent are over. What employees today want in addition to all of this is a simple way to do their jobs," said Tim Minahan, EVP of Strategy and Chief Marketing Officer of Citrix.

And this is where IT comes in.



"In teaming with HR to drive the convergence of physical workspaces that are conducive to both collaboration and mindful work and digital ones that provide simplified access to the information and tools that employees need to complete tasks with minimal complexity and disruption, IT can help take things to the next level and create an environment that removes frustration, engages employees and inspires them to do great work," Minahan added.

Transformative Results


And in the process, Mazor noted, they can drive real improvements in overall business results.

"There has been a longstanding sense on the part of leaders that there must be a link between a positive employee experience and customer satisfaction. And now, there is true evidence that demonstrates the linkage," he said. "We noticed a very important finding in this regard in the Deloitte Global Human Capital Trends Report 2019, which found that purpose-focused companies outperformed their S&P 500 peers by a factor of eight. How do you get to purpose for people working in an organization? It's about creating that strong experience."

As for the connection between employee experience and larger business performance? A recent MIT study showed companies with strong employee experiences have twice the innovation, double the satisfaction of customers, and 25 percent greater profitability.

Changing the Game

The key to enabling all of this? In Minahan's view, "It all comes down to people-centric computing, in which you put the person at the center, make it easy for them to interact with the technology and information they need to do their jobs and remove some of the noise from their day so they can do the meaningful work they want and are actually paid to do."

And the key to doing this, Minahan added, lies in technology such as intelligent digital workspaces through which companies can give employees simple, unified access to the applications they prefer to use anywhere, anytime, from any device. "Real business value comes from using technology to empower people - to give them flexibility and choice rather than bogging them down," he said.

To hear more about how together, HR and IT can transform the employee experience and the results their companies deliver, tune in to IT and HR: A Not so Odd Couple on the Briefings Direct Network.

About Citrix

Citrix (NASDAQ:CTXS) is powering a better way to work with unified workspace, networking, and analytics solutions that help organizations unlock innovation, engage customers, and boost productivity, without sacrificing security. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

For Citrix Investors:

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2019 Citrix Systems (News - Alert), Inc. Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owners.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 5,000 private and middle market companies. Our people work across the industry sectors that drive and shape today's marketplace - delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthy society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte's approximately 286,000 people make an impact that matters at www.deloitte.com.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.


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