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Motorola Solutions Enhances 9-1-1 Response with Integrated Call Control Software
[June 12, 2019]

Motorola Solutions Enhances 9-1-1 Response with Integrated Call Control Software


Imagine you're a dispatcher using six different screens to find the information you need to coordinate an emergency response. Motorola Solutions (NYSE:MSI (News - Alert)) is taking this complex process and making it simpler by integrating call handling and computer aided dispatch (CAD) software for seamless information management.

"As part of our voice and CAD software offerings, we're taking separate products and merging them into one integrated call control solution," said Andrew Sinclair, corporate vice president and general manager, Motorola (News - Alert) Solutions Software Enterprise. "Call takers will no longer need to switch between call handling and CAD solutions for the information they need. Integrated call control will help save precious seconds that can make an impact during an emergency."

Motorola Solutions' new integrated call control incorporates the company's next-generation 9-1-1 (NG9-1-1) call handling and CAD solutions. This will enable call takers to answer calls, create incident reports, dispatch first responders and release calls, all from one workstation to improve time and accuracy.

Customers will have the option to integrate their preferred Motorola Solutions NG9-1-1 and CAD software, which includes:

NG9-1-1 software

  • CallWorks CallStation: A browser-based 9-1-1 call handling solution that provides a comprehensive workflow to manage emerency calls and text messages.
  • VESTA® 9-1-1: An inclusive NG9-1-1 call-handling solution, operating on a flexible, open software architecture



CAD software

  • PremierOne CAD: Dispatch software that makes it easy to share information with first responders in the field and other departments or agencies for enhanced collaboration.
  • Spillman Flex CAD: Software designed to allocate resources and inform first responders through information gathering to provide enhanced situational awareness.

The integrated call control solution will also provide a single map view of events. Separate 9-1-1 and CAD systems often come with individual maps that don't communicate with one another. With one map, call takers are able to quickly share centralized data to allocate and dispatch first responders.


Motorola Solutions' end-to-end command center software suite, CommandCentral, including the new integrated call control will be on display at NENA 2019, June 14-19 in Orlando, booth #706.

About Motorola Solutions

Motorola Solutions is a global leader in mission-critical communications. Our technology platforms in communications, command center software, services and video security and analytics make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Learn more at http://www.motorolasolutions.com.

MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2019 Motorola Solutions, Inc. All rights reserved.


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