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Looker Ranked as an Overall Leader for Fourth Consecutive Year in Wisdom of Crowds Business Intelligence Market StudyLooker, a leading data platform company, today announced its fourth consecutive year of being ranked as an overall leader in both the Customer Experience and Vendor Credibility models in the 10th anniversary edition of the annual Wisdom of Crowds Business Intelligence Market Study. According to the study, "It (Looker) scores significantly above the overall sample for every measure and is best-in-class for sales and technical support responsiveness and consulting professionalism and product knowledge. It maintains a perfect recommend score." "Receiving this type of accolade in a report that is solely focused on customer responses is incredibly important to Looker because of our dedication to our customers' success," said Frank Bien, CEO at Looker. "Data complexity and volume is increasing at a colossal rate making integration at scale across the entire organization even more valuable. For Looker, this means constantly examining the customer experience to ensure that it's at its best for customers across virtually any business and function." Download a complimentary copy of the report here. "Looker is once again ranked as an overall leadr in our Customer Experience and Vendor Credibility market models, both of which are driven solely by the voice of the customer," said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. "The company continues to perform significantly above the overall sample for every measure, and maintains a perfect recommend score - all the Looker customers who participated in the survey would recommend them. We congratulate Looker on their strong performance in this year's study." This year marks the tenth anniversary of the Dresner Advisory Services annual Wisdom of Crowds Business Intelligence Market Study. The tenth anniversary edition ranked 27 vendors using its trademarked 33-criteria Customer Experience and Vendor Credibility measures. The Customer Experience model considers the real-world experience of customers working with BI products on a daily basis, while the Vendor Credibility model considers how customers "feel" about their vendor. To read Looker's analysis of key trends identified in the report, read this blog on the evolution of business intelligence. About Looker Looker is a unified data platform that delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1700 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM (News - Alert), Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Premji Invest, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedIn, Twitter, Facebook and YouTube or visit looker.com. Looker and associated marks and trademarks are registered trademarks of Looker Data Sciences, Inc. All other company and product names may be trademarks of their respective owners.
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