Genesys to Showcase Customer Success Using Cloud, AI and Digital Channels at Enterprise Connect 2019

ORLANDO, Fla., March 18, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is showcasing its cloud, artificial intelligence and digital engagement offerings with participation in panel discussions and partner demonstrations throughout Enterprise Connect 2019.

Learn more about how Genesys customers are differentiating in their markets and achieving targeted business outcomes during a panel discussion featuring Tom Eggemeier, president of Genesys. The session, Why Customer Engagement is leading the Enterprise Communications Conversation, on March 20 at 10:45 a.m. EDT is moderated by industry analyst Sheila McGee-Smith, president of McGee-Smith Analytics and Beth Schultz Editor, editor of No Jitter and program chair of Enterprise Connect.

Genesys executives also appear on the conference agenda in two other sessions:

• Breaking Down Enterprise Barriers to Improve Customer Experience: Janelle Deken, SVP, Solutions and Product Marketing on March 18 at 8 a.m. EDT
• Cloud Contact Center Face Off: Dan Rood, VP Product Marketing on March 20 at 2 p.m. EDT

• Increased revenue by 5% or more
• Reduced lead cost by 60%
• Reduced cart abandonment by 35%
• Increased net promoter score (NPS) by 15%

Demos will also be available for Genesys PureEngage™, PureConnect™ and PureCloud^®. In addition, AppFoundry partner Vidyo will provide a demonstration of its integration that enables customer and agent video interactions, helping contact centers achieve 44% increase in NPS. Vidyo demonstrations will take place in the Genesys booth on Tuesday, March 19 from 4 to 6 p.m. EDT and Wednesday, March 20 from 12 to 2 p.m. EDT.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

Rachel Faulkner
Public Relations Director
Genesys
[email protected]
+1 317-715-8109

Adriana Saldaña
Sterling Communications
[email protected]
+1 408-395-5500

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SOURCE Genesys

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