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SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and SupportAUSTIN, Texas, March 14, 2019 (GLOBE NEWSWIRE) -- SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced it has earned four prestigious Stevie® Awards, which recognizes the company’s continued efforts towards offering an industry-leading customer support experience. The accolades include a Silver Stevie Award for Front-Line Customer Service Team, and three Bronze Awards for Contact Center of the Year (over 100 seats), Customer Service Training of the Year, and Innovation in Customer Service. The honors were announced at the 13th annual Stevie Awards for Sales & Customer Service, held February 22, 2019 at Caesars Palace in Las Vegas, Nev. “We’re honored to win a Silver Stevie Award, which reflects our commitment to delivering an effortless support experience at every opportunity,” said Leo Sanchez, vice president, worldwide customer support, SolarWinds MSP. “We’re dedicated to helping our MSPs drive the highest levels of efficiency to create unparalleled business value—it’s in our DNA to go above and beyond for our partners. Our partner experience is at the center of our thought process, so in addition to 24/7 support, we offer the MSP Institute, which gives our customers access to valuable business resources and training to scale their success and become more profitable.” “We’re committed to our customers’ success as it drives everything we do, making the three Bronze Stevie Awards supporting this commitment a huge privilege,” said Kevin Bury, senior vice president, customer experience, SolarWinds. “Value-add programs such as SolarWinds Academy and Smart Start onboarding demonstrate our continued dedication to the technology professional. We’re constantly engaging with our customers through our vibrant THWACK® community and interactions via training and onboarding, so we understand first-hand the needs of our customers. We want to make sure they’re receiving value from their investment in our industry-leading software.” Stevie Award accolades:
Nanette Neal, Program Manager, Intermediate, Support, Jason Feree, Senior Manager Technical Support, Kevin Jones, Senior Manager Technical Support (MSP), Laura Cairns, Senior Manager Technical Support (MSP), Aleksey Selitsky, Director, Technical Support (MSP), and Phillip McDougal, Senior Manager Technical Support Connect with SolarWinds #SWIcorporate About SolarWinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies. © 2019 SolarWinds Worldwide, LLC. All rights reserved.
A photo accompanying this announcement is available at //www.globenewswire.com/NewsRoom/AttachmentNg/575ac756-3ccd-4281-88ac-060d76afc2b0. |