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Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
[February 06, 2019]

Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard

WASHINGTON, Feb. 6, 2019 /PRNewswire/ --

The U.S. Consumer Product Safety Commission is an independent federal agency created by Congress in 1973 and charged with protecting the American public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency's jurisdiction. To report a dangerous product or a product-related injury, call the CPSC hotline at 1-800-638-2772, or visit Further recall information is available at (PRNewsfoto/U.S. Consumer Product Safety Co)

Recall Summary

Name of Product:  Hybrid Power Adapters sold with Power Banks

Hazard:  The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.

Remedy: Replace 

Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.    

Consumer Contact: 

Dell toll-free at 855-305-9057 anytime or online at, click Lookup, and enter the first 20 characters of the manufacture code without the dashes.

Recall Details

Units: About 8,900 (in addition, about 475 were sold in Canada)


This recall involves Dell hybrid power adapters sold with power banks.  The adapter is designed to be disconnected from the power bank via release tabs.The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code –"CN-05G53P - LOC00 – XXX – XXXX – AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on

Incidents/Injuries:  Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.

Sold At:,,, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.

Importer/Distributor:  Dell Inc. of Round Rock, Texas

Manufacturer:  Lite-On Technology Corporation of Taipei, Taiwan

Manufactured in:  China

Health Canada's press release is available at:

This recall was conducted, voluntarily by the company, under CPSC's Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers. 

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall: 
800-638-2772 (TTY 301-595-7054) 
Times: 8 a.m.5:30 p.m. ET; Messages can be left anytime 
Call to get product safety and other agency information and to report unsafe products.

Media Contact 
Please use the phone numbers below for all media requests. 
Phone: 301-504-7908 
Spanish: 301-504-7800

Recall Number:  19-060

Cision View original content to download multimedia:

SOURCE U.S. Consumer Product Safety Commission

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