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Parks Associates: U.S. Revenues From One-Time Support Services Will Total $1.7 Billion by 2022DALLAS, Jan. 15, 2019 /PRNewswire/ -- A new industry report from Parks Associates reveals just over 30% of computing and entertainment device owners report experiencing loss of wireless connectivity, identifying home network routers and streaming media devices most frequently as the source of the problems. Support Services for the Connected Home reports the percentage of households with a technical support subscription has held steady at close to 20% for several years, but revenues from one-time support services in the U.S. will increase to $1.7 billion by 2022 due in part to increases in the average number of devices, including smart home devices, in U.S. broadband households. "Consumers generally don't want to pay monthly or annual fees, especially for technical support services, but as more people in the early majority acquire connected devices, it opens market opportunities for many different companies to provide premium support services," said Patrice Samuels, Senior Analyst, Parks Associates. "Many entering the space now provide setup and installation services, and there is a strong opportunity to provide network optimization services." Support Services for the Connected Home estimates revenues from setup and installation services for computers, tablets, smartphones, home networks, and smar home devices will slowly but steadily decline between 2018 and 2022. Overall support revenues will increase, though, thanks to growth in subscription and one-time support services. "Many devices are optimized now for easy setup and configuration, so consumers don't see a lot of need for installation services," Samuels said. "Consumers perceive a greater need for professional support when trying to connect with home network routers, smart speakers, and other devices in the home. This will help drive revenue for one-time support. Among professional support services, revenue from one-time support will experience the strongest growth over the next five years, with a CAGR of 15% through 2022." The report examines consumer support needs for new and emerging connected devices along with the various approaches to problem solving among consumers. It also details support service trends and forecasts the revenue opportunity for premium technical support services in the U.S. Additional research includes:
For information about Support Services for the Connected Home, contact [email protected]. To schedule an interview with an analyst or to request specific research data, please contact Julia Homier at [email protected], 972-996-0202. About Parks Associates The company's expertise includes digital media and platforms, entertainment and gaming, home networks, Internet and television services, digital health, mobile applications and services, support services, consumer apps, advanced advertising, consumer electronics, energy management, and home control systems and security. Each year, Parks Associates hosts industry webcasts, the CONNECTIONS™ Conference Series, Connected Health Summit: Engaging Consumers, Smart Energy Summit: Engaging the Consumer, and Future of Video: OTT, Pay TV, and Digital Media. http://www.parksassociates.com Media Contact:
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