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$150K in Funding Awarded to Three Boston-Area Community Health Centers for High-Need Patient Care Innovations
[December 18, 2018]

$150K in Funding Awarded to Three Boston-Area Community Health Centers for High-Need Patient Care Innovations

Commonwealth Care Alliance® (CCA) today announced Boston Healthcare for the Homeless, Lynn Community Health Center, and Upham's Corner Health Center as the recipients of its first-ever Consumer Centered Innovations in Quality Program awards. The program, designed to promote collaborative quality improvement approaches between primary care practices and their patients, identifies innovative projects that can help improve overall patient care and services for those with complex medical, behavioral health, and social needs, including members of CCA's two health plans. In total, $150,000 was awarded to the three organizations.

"CCA created this program to help local provider partners test care improvement methods that have the potential to impact broader healthcare transformation," said Christopher D. Palmieri, President and CEO of Commonwealth Care Alliance, the not-for-profit, community-based healthcare organization that serves over 30,000 members who are dually eligible for Medicaid and Medicare. "In supporting these initiatives, we are supporting healthcare innovation, which is vital to our mission to provide the best possible care, tailored to meet the complex needs of the high-cost, high-needs populations we serve."

With the support of CCA's Consumer Centered Innovations in Quality Program, the recipients will implement the following projects to enhance quality of care:

  • Boston Healthcare for the Homeless Program - Building Community Among Aging Homeless Populations to Improve Health and Well-Being - $50,000
  • Lynn Community Health Center - A Consumer Partnership Approach to Improving Care and Service for Patients with co-occurring Mental Illness and Diabetes - $50,000
  • Upham's Corner Health Center - Addressing Social Isolation through a Cultural Tailored and Patient Participatory Quality Improvement Project - $50,000

Beyond funding, CCA will provide technical assistance to the selectd providers to ensure that patient and caregiver input is embedded throughout all the project components.

"Patients with complex health and social needs are not typically asked to partner with providers to evaluate and improve care and service. While such partnerships can yield rich insights and achieve great results, new methods and tools may be required for successful engagement," said Dr. Larry Gottlieb, Chief Quality Officer at CCA. "We are excited to be able to draw upon our experience to assist these primary care partners as they embark on these innovative projects."

Provider organizations across the Commonwealth who care for large numbers of patients in CCA's One Care or Senior Care Options health plans were invited to submit proposals focused on one of four areas of care:

  • Physical disabilities
  • Mental illness
  • Social determinants of health
  • Loneliness and social isolation

In addition, project submissions were required to include clear metrics, milestones, and overall measurements for success. All projects were evaluated against a set of criteria that prioritized the incorporation of patient voices, methodology of implementation, and a system for evaluation, scalability and sustainability after the funding period.

At the conclusion of the year-long funding program, CCA plans to invite providers for a learning collaborative, where recipients will share perspectives, lessons learned, and outcomes.

"The learning collaborative is a critical component of this program," noted Dr. Gottlieb. "The shared learnings will help participating providers to sustain and expand their initial improvement efforts past the initial funding period while also supporting wider dissemination of important lessons learned."

About Commonwealth Care Alliance
Based in Massachusetts, Commonwealth Care Alliance® (CCA) is the not-for-profit, community-based healthcare organization whose mission is to provide the best possible care, individually tailored to the patients and members it serves. CCA has been nationally recognized for its innovative care model that improves health and quality outcomes while reducing overall care costs for individuals with complex medical, behavioral health, and social needs. CCA's two health plans serve over 30,000 members who are dually eligible for Medicaid and Medicare, and for three consecutive years, CCA's One Care plan earned a top rating from a consumer survey conducted by the Centers for Medicare & Medicaid Services. Learn more about CCA's solutions at or follow us on Twitter and LinkedIn.

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