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TravelCenters of America Dominates Driver Satisfaction Survey 12th Year in a Row
[December 06, 2018]

TravelCenters of America Dominates Driver Satisfaction Survey 12th Year in a Row


TravelCenters of America LLC (TravelCenters), operator of TA®, TA Express and Petro Stopping Centers® travel center brands, today announced the results of the 12th annual "Voted Best" survey. The survey was commissioned by TravelCenters and conducted by an independent agency in October, 2018 to garner professional driver feedback on truck stop services and amenities.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181206005063/en/





             
Area     Category    

Driver Preference for
TA and Petro vs. Next
Closest Truck Stop
Brand

Overall     Best Truck Stop Experience     6 to 1
     

Most Comprehensive Driver Services
Most Trustworthy Brand

    7 to 1

2 to 1

Employees

Best Employees
Most Respectful to Drivers

2 to 1

2 to 1

Best Employee Understanding of Drivers
Friendliest Maintenance & Repair Write-up Staff

3 to 1

3 to 1

     

Friendliest Restaurant Staff
Maintenance & Repair Staff Most Trusted to Perform Job
Right
Best Customer Service Process

    6 to 1

6 to 1

 

2 to 1

Fuel Quickest Fueling Time 2 to 1
      Easiest to Maneuver Fueling Lane     3 to 1
Parking Lots Largest 6 to 1
      Easiest to Maneuver     5 to 1

             
Area     Category    

Driver Preference for
TA and Petro vs. Next
Closest Truck Stop
Brand

Showers &     Cleanest Showers     2 to 1
Restrooms Best Shower Amenities 3 to 1
     

Best Shower Ventilation
Shortest Shower Wait Time

    2 to 1

3 to 1

Restaurants Best Overall Experience 6 to 1
Best Overall Food 6 to 1
Healthiest Menus 5 to 1
Best Coffee 2 to 1
Best Breakfast 5 to 1
      Best Buffets     13 to 1
Stores Best Travel Stores 3 to 1
     

Best Trucker Merchandise
Best Electronic Merchandise

    4 to 1

2 to 1

Truck Repair & Best Overall Maintenance Shops 5 to 1
Maintenance

Most Complete Services
Most Competent Technicians
Most ASE Certified Technicians

7 to 1

5 to 1

8 to 1

Best Roadside Assistance 4 to 1
     

Best Warranty
Widest Selection & Inventory of Parts
Most Skilled & Best Equipped for New Truck
Technologies
Best DPF Maintenance and Cleaning
Best Tire Assortment

    6 to 1

7 to 1

6 to 1

 

6 to 1

2 to 1

Driver Comforts Best Fitness Facilities 11 to 1
Best Laundry Facilities 4 to 1
      Best Driver Lounges/Movie Rooms     5 to 1
Community Outreach     Best in Giving Back to Trucking     3 to 1
 

"We take the results of the Voted Best survey very much to heart as it's one of our most important customer feedback tools," said Barry Richards, President and COO of TravelCenters. "This survey gives our customers the opportunity to rate us against our competition in a wide range of service offerings. We are proud to say we've ranked very high and dominated the survey results. I'd like to publicly acknowledge our employees for continuing to give all of our travel center guests the best experience possible on the highway," he added.

About TravelCenters of America LLC
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada, principally under the TA®, Petro Stopping Centers® and TA Express® brands. For more information on TA and Petro, please visit www.ta-petro.com.


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