[October 31, 2018] |
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MarketSource Deploys Workforce Dimensions to Build its Mobile Employee Engagement Portal on the Kronos D5 Platform
Kronos
Incorporated today announced that MarketSource, a national
organization delivering brand advocacy and retail sales support, has
selected Workforce
Dimensions and deployed its modern, mobile-first employee engagement
portal on the Kronos
D5 platform, integrating leading communication, workforce
management, and routing applications into one solution. MarketSource
will be on the main stage at KronosWorks
2018 to detail how its innovative deployment of Workforce Dimensions
gives employees everything they need to do their jobs in the palm of
their hand - empowering its employees to deliver best-in-class service
regardless of where they work.
News Facts
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MarketSource, an Allegis Group Company serving more than 30,000 unique
retail stores, has redefined its employee experience to better address
the modern needs of its thousands of full- and part-time retail
representatives - predominately Millennial and Gen Z workers - with
the launch of a single-sign-on portal, the Representative Engagement
Platform, built on Workforce Dimensions.
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MarketSource developed its custom portal on the intelligent Kronos (News - Alert) D5
platform, leveraging the open-API framework to layer its own user
experience on top of tight-knit integrations from Workforce
Dimensions Technology Partners, including:
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Form.com for mobile data collection and task management;
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Passport Corporation for smart routing and geo-location
capabilities; and
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Phobio's Rodio application for workforce communications and
collaboration.
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The future-ready features of Workforce Dimensions closely align with
the MarketSource mission to engage the next generation of retail
workers by creating a culture of innovation - one where technology is
leveraged to streamline work tasks, strengthen work-life balance, and
attract and retain top talent who expect easy-to-use apps at work.
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Using Workforce Dimensions in the Kronos Cloud for scheduling,
timekeeping, predictive analytics, and compliance, MarketSource is
gaining unprecedented levels of operational insight to optimize
its workforce while empowering retail employees nationwide to work
their way.
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Anywhere-access to Workforce Dimensions through its mobile-first
user interface empowers MarketSource employees to view schedules,
clock in and out of shifts, see PTO balances, request time off,
and pick up or swap a shift.
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Collaborative self-scheduling powered by Workforce Dimensions lets
workers select where, when, and how often they want to work.
Manager approvals are streamlined using artificial
intelligence (AI) within Workforce Dimensions to evaluate
requests in real time based on preferences,availability, and
qualifications, and execute shift changes automatically without
manager involvement.
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Managers overseeing remote in-store and field employees have
immediate insight into the shifts their people are assigned, while
advanced analytics optimize day-to-day workforce operations in
real time to ensure that individuals are working proper shifts.
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With its Representative Engagement Platform, MarketSource has improved
utilization of its people resources by creating a gig economy-like
environment where employees can pick up the shifts that best match
their availability and preferred workload.
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For example, a part-time employee working regular shifts in a
retail store could pick up incremental hours representing other
non-competitive brands or retailers.
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Engaging employees via their digital platform-of-choice (e.g. a
smartphone) and through a mobile application mirroring their
forum-of-choice (e.g. a social network), MarketSource has introduced
best-fit technology that improves work tasks and elevates the employee
experience for its multi-generational workforce.
Supporting Quotes
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Michael Christensen, executive vice president, MarketSource
"Our
workforce wants an 'Uber-like' model - a way to pick when and how they
work while leveraging technology to make it simple. But they'd also
like the security, organization, and benefits of being employed by a
company that puts people first. These are lofty goals, but exactly
what we set out to achieve with the development of our Representative
Engagement Platform. Integrating key functionality from Kronos and
other leading workforce technology companies, we've created a seamless
combination for our people to operate more effectively. The result is
a powerful engagement tool that helps maximize our investment in
hiring, developing, and managing every employee. By leveraging current
employees to a fuller capacity, MarketSource is well-positioned to
take on new business and approach the retail marketplace with greater
speed, capacity, and flexibility."
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Amanda Nichols, industry manager, Kronos
"In both the
retail and staffing industries, recruiting and retaining great people
is a business-critical need that relies heavily on an organization's
ability to engage and inspire its workforce. MarketSource paved the
way for others in the industry by deploying a technology-enabled
employee engagement strategy that integrates multiple workforce
capabilities into a single employee portal that's easy and accessible
for all. Kronos is extremely proud of the highly engaged employee
ecosystem that MarketSource has built on the Kronos D5 platform."
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Steve Goldberg, vice president and research director, human capital
management, Ventana Research
"Kronos is a global leader in
workforce management, and with the introduction of the Kronos D5
platform, it is now positioned to become a key player in the
platform-as-a-service market for organizations seeking to build an
innovative ecosystem for workplace applications and extensions. With
MarketSource, Kronos demonstrates it is not just supporting but
enabling large customers with complex needs to streamline related
workflows and applications into a single, fully integrated user
experience designed to engage all relevant stakeholders."
Supporting Resources
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About MarketSource.
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Explore the Workforce
Dimensions suite and hear first-hand how it is built to manage the workforce
of the future.
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KronosWorks 2018 will take place at Aria (News - Alert) Resort and Casino in Las
Vegas from Nov. 4-7, and MarketSource will be speaking during the
opening general session. Register
now to access the KronosWorks live stream from your desk or mobile
device.
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Connect with Kronos via Facebook,
Twitter,
LinkedIn,
Instagram,
and YouTube.
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As part of our "Get Social. Give Back." Campaign at KronosWorks, every
attendee who posts a picture on Twitter (News - Alert) or Instagram with #KronosWorks
will help Kronos build a large mosaic on-site in real-time. Once
complete, Kronos will donate $20,000 to The American Red Cross to aid
disaster relief efforts.
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Wondering how to engage your workforce? Putting people first isn't
just good for employees - it's good for business. Kronos CEO Aron Ain
shares how we did it in his book, WorkInspired:
How to Build an Organization Where Everyone Loves to Work.
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181031005479/en/
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