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Alorica Expands Its Footprint in Asia Adding Three Sites and Thousands of Jobs
[October 25, 2018]

Alorica Expands Its Footprint in Asia Adding Three Sites and Thousands of Jobs


Alorica, Inc., a global leader in customer experience solutions, announced today its continued expansion in Asia with the addition of three contact centers in the region. These include Yokohama, Japan and Angeles City and Pasay City ("Alorica by the Bay") in the Philippines, which will add to the 28,000 jobs Alorica will create in 2019. The growth is to accommodate new clients and the ongoing demand for offshore customer service solutions with a domestic feel. And with the Philippines making up more than one-third of Alorica's 100,000 global workforce, the company's offshore capabilities is one of the strongest in the industry.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181025005221/en/

From left to right: Bong Borja, President of Asia, Alorica; Andy Lee, Chairman & CEO, Alorica; and o ...

From left to right: Bong Borja, President of Asia, Alorica; Andy Lee, Chairman & CEO, Alorica; and others attend the Alorica Clark 2 (Angeles City) ribbon cutting. (Photo: Business Wire)

"Our strategic moves in Asia reflect Alorica's commitment to grow its global delivery network in key international locations, increase and diversify language flexibility, and provide in-country solutions to multinational brands expanding into new markets," said Bong Borja, President of Asia at Alorica. "These new locations will enable us to offer our clients a global workflow in which customer service can seamlessly be handled by, and passed between, sites in different time zones to increase responsiveness and optimize the quality we provide customers. Through these investments, we look forward to helping our clients create and amplify customer experiences that forge impactful impressions and prfitable growth."



Upon its successful Sendai launch in Japan, Alorica selected Yokohama to open its second site in the country. The Yokohama contact center holds approximately 100 employees to provide customer service to Japanese-speaking consumers on behalf of a global media services provider. With Japanese consumer support in high demand globally, brands are keen on leveraging Alorica's expertise in customer care, technical support as well as native language support available from our two delivery sites in the country.

Dubbed "Clark 2," the second Angeles City site will join the company's 18 other locations in the Philippines, making Alorica the second largest business process outsourcing (BPO) provider in the country. Situated in the SM City Clark shopping mall, the contact center will house approximately 1,000 employees, servicing clients in the communications, media, transportation and logistics industries. With the addition of Clark 2, Alorica is creating more than 2,000 jobs between both Angeles City sites by next year.


The Alorica by the Bay (Pasay City) site is a stand-alone, 16-story building that will hold approximately 4,550 employees and service clients in the communications, media and entertainment, financial services, healthcare as well as retail and consumer goods industries. Alorica is set to hire 2,800 people in Pasay City by next year.

Managing operations in Asia for the last 15 years, Alorica has 23 call centers in the region, employing more than 38,000 people in China, Japan and the Philippines. With more than 20 years of industry experience, Alorica's President of Asia Bong Borja is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP).

To learn more about our scalable, cost-competitive solutions for companies looking to globalize their business, visit our website here. And to find out more information about a career at Alorica in Japan or the Philippines, go to jobs.alorica.com or through Facebook (News - Alert) (Japan, Philippines).

About Alorica

Alorica is the world's largest provider of customer experiences to North American consumers. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions-at every touchpoint-across voice, chat and social. Leveraging innovative technologies-including intelligent automation and a comprehensive analytics suite-we support the world's most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services-from customer care to financial solutions and digital services-to clients across industries of all kinds, many of whom are on the Fortune 500. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.


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