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Execs In The Know & COPC Inc. Publish Consumer Benchmarking Data and Survey CX LeadersPHOENIX, Oct. 24, 2018 /PRNewswire/ -- Execs In The Know and COPC Inc. have released the 2018 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series and are soliciting responses for the 2018 Corporate Edition. The CXMB Series helps executives enhance their customer care programs and drive customer satisfaction. Brands such as Marriott, Blue Rock Energy, The Home Depot, LinkedIn, Desjardins, Williams-Sonoma, Inc., and more, participated in this year's survey. The 12th volume, Consumer Insights: Understanding Consumer Experiences and Opinions, explores the current climate of customer service from the consumer perspective. "We continue to strengthen the CXMB Series by publishing new editions with highly relevant information about how consumers think about their experiences with our brands and how they respond to our strategies," said Chad McDaniel, President and CEO of Execs In The Know. "The series is an invaluable resource for executives pursuing custoer service excellence." "We are thrilled with the product of our extensive research and partnership with Execs In The Know," said Kyle Kennedy, COO of COPC Inc. "We couldn't be more pleased to present this research to corporate brand leaders, who can leverage it in customer experience efforts at their organizations." In addition to the Consumer Edition, a Corporate Edition is released every spring. Until November 16, 2018, brand leaders can give their input for the next edition of the report, which cultivates a deep understanding of industry norms and best practices and provides customer experience professionals with a baseline to measure their strategies and activities against. All survey participants will receive a complimentary copy of the results. About Execs In The Know About COPC Inc.
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