TMCnet News
The Global Contact Center Software Market size is expected to reach $38.6 billion by 2024, rising at a market growth of 14.0% CAGR during the forecast periodLONDON, Oct. 17, 2018 /PRNewswire/ -- The Global Contact Center Software Market size is expected to reach $38.6 billion by 2024, rising at a market growth of 14.0% CAGR during the forecast period. A contact center is a space where all customer conversations across phone, email, chat or social media occur. The contact center team is located centrally and is responsible to handle customers acquired through various channels of communication. As contact center is the key channel of acquiring customer, it's vital to full advantage of the advanced analytics to enhance agent performance and improve customer service. Growing adoption of contact center solutions to offer enhanced customer experience via channels such as voice, video, web, mobile, and social media is a factor that would drive the market growth. The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group Download the full report: https://www.reportbuyer.com/product/5593660 About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers For more information: Sarah Smith Research Advisor at Reportbuyer.com Email: [email protected] Tel: +1 (718) 213 4904 Website: www.reportbuyer.com SOURCE ReportBuyer |