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Dallas Modernizes 311 Operations Using Incapsulate's Citizen Services Solution
[October 11, 2018]

Dallas Modernizes 311 Operations Using Incapsulate's Citizen Services Solution

DALLAS, Oct. 11, 2018 /PRNewswire/ -- Today Incapsulate announces that Dallas, Texas is the latest city to modernize 311 operations with Incapsulate's 311 Capsule, a digital engagement and workflow solution geared towards municipal use that is built atop the industry-leading Salesforce platform.

Launched October 1, 2018, the Dallas 311 Capsule solution will handle over one million service requests annually, ranging from bulk trash pickups to animal control issues. The 311 Capsule solution includes a public-facing portal as well as web-based and mobile apps to support 311 Call Center staff, City Departments, and field work crews. Designed to be configurable by business users, the 311 Capsule eliminates the need for custom development, lowering the costs of maintenance and accelerating time to implement.

"Dallas is an iconic city, known worldwide and a leader in citizen services. Incapsulate is honored to have them join our 311 family," said Ajay Batish, Incapsulate's CEO.

The 311 Capsule will provide Dallas with enhanced visibility into operations, improved service, and increased efficiencies via end-to-end digital service management.

"In less than one year, we've been able to modernize every aspect of our CRM service – from public-facing apps to internal systems. Looking ahead, we're excited to continue to expand our capabilities with the modern, cloud-based solution provided by Incapsulate and Salesforce.  This smart government initiative achieves several of the City's Information Technology Goals, in particular Goal 2 (Simplify the End User's Experience with the City of Dallas) and Goal 3 (Improve Efficiency and Effectiveness of City Operations)," added William Finch, City of Dallas - IT Department.

For more information please contact Kirk Swann at 888.589.2571.

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