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Global Speech Analytics Product and Market Report 2018-2019 - ResearchAndMarkets.comThe "2018 - 2019 Speech Analytics Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 Speech Analytics Product and Market Report provides the most comprehensive and thorough review and analysis of the competitors, products, features, pricing, payback, and trends and challenges in the speech analytics market. It explores customer satisfaction with vendors and solutions, and offers implementation and operational best practices. There are significant differences among the speech and text analytics offerings in the market. The 2018-2019 edition of the Report covers 8 leading and contending vendors in-depth. The Report is designed to enable end-user organizations to understand this complex market and make the right choice of product and partner for their unique environment, and realize an ongoing return on their investment. Key Topics Covered: 1.0 Executive Summary 2.0 Introduction 3.0 Research Methodology 4.0 Speech Analytics Defined 4.1 How it Works 4.2 Post-Call vs Real-Time 4.3 Application Building Blocks 4.4 Speech Engines 5.0 Speech Analytics Process Fundamentals 5.1 Capture 5.2 Speech Recognition 5.3 Audio Mining 5.4 Indexing, Search and Queries 5.5 Tuning and Accuracy 5.6 Output
6.0 Speech Analytics Trends 7.0 Speech Analytics Challenges 8.0 Speech Analytics Market Innovation 8.1 New Product Features 8.2 Emerging Capabilities 9.0 Supercharging Speech Analytics with AI 10.0 Analytics-Enabled Quality Management (AQM): 100% Proof 10.1 Vendor AQM Capabilities 11.0 Interaction Analytics for the Omni-Channel Customer Journey 12.0 Real-Time Speech Anaytics: Speech Analytics at the Speed of Sound 13.0 Speech Analytics Market Activity Analysis 13.1 Validating Market Activity Numbers 13.2 Market Growth Rate 13.3 Speech Analytics Market Activity 14.0 Adoption Rate of Speech Analytics 15.0 Speech Analytics Market Projections 16.0 Speech Analytics Competitive Landscape 17.0 Vendors and Solutions 17.1 Company Snapshot 17.2 Vendor Offerings and Products 17.3 Packaged Offerings 18.0 High-Level Technical Analysis 18.1 Technical Components Summary 18.2 System Administration 18.3 System Security 19.0 Speech Analytics Uses, Benefits and Return on Investment 19.1 Compliance 20.0 Implementation Analysis 21.0 Speech Analytics Vendor Satisfaction Analysis 21.1 Summary of Survey Findings and Analysis 21.2 Product Satisfaction by Category 21.3 Customer Insights 21.3.1 Business Units Using Speech Analytics 21.3.2 Applying Speech Analytics Findings 21.3.3 Strengths of Speech Analytics Solutions 21.3.4 Speech Analytics Desired Enhancements/ Additional Capabilities 21.3.5 Biggest Impact Delivered by Speech Analytics 21.3.6 Additional Comments 22.0 Pricing 22.1 Premise-Based Pricing 22.2 Cloud-Based Pricing 22.3 Managed Service Pricing 23.0 Company Reports 23.1 Calabrio Inc. 23.2 CallMiner (News - Alert), Inc. 23.3 NICE 23.4 OnviSource 23.5 SESTEK, Inc. 23.6 Verint Systems 23.7 Voci Technologies, Inc. 23.8 VoiceBase, Inc. Appendix: Speech Analytics Vendor Directory For more information about this report visit https://www.researchandmarkets.com/research/c2sc97/global_speech?w=4 View source version on businesswire.com: https://www.businesswire.com/news/home/20180927005672/en/ |
