[September 12, 2018] |
|
Formativ Health Enhances Capabilities of Its Innovative Patient Engagement Platform
Formativ
Health, a technology-enabled health services company focused on
transforming the patient-provider experience, announced today a series
of functionality enhancements to its Patient Engagement Platform (PEP).
Formativ Health, which works with physician practices, hospitals and
health systems to manage all facets of their patients' experiences,
implemented several improvements within its platform that will foster
better engagement and provide the Company's clients the ability to
improve the experience patients have within their practices.
The enhancements to the Formativ Health PEP include:
-
Guided Agent Decision Support - Formativ Health has developed
an intelligent, automated call scripting functionality that uses a
proprietary logic system and easy-to-manage rules database to aid its
Patient Engagement Specialists (PES) in better assessing patient needs.
-
Enhanced Provider Directory - With its new provider directory,
Formativ Health created a proprietary approach to access easy and
effective provider data governance, stewardship and optimization.
-
Advanced Enterprise-wide Scheduling - Formativ Health's
previously announced DASH app, created through a partnership with Radix
Health, will be available in the Salesforce App Exchange,
concurrent with the upcoming Salesforce
Dreamforce event. DASH offers a distinctive approach to
enterprise-wide and patient self-scheduling, as well as
soon-to-be-released features that allow for advanced and in-office
check-in, better streamlining pre-visit logistics.
-
Patient Transportation - For many patients, access to reliable
transportation can be their biggest hurdle in getting to a doctor's
office. Formativ Health has partnered with Lyft
o give its PES the ability to arrange on-demand or scheduled rides
for patients.
-
Automated Patient Engagement - Through its new partnership with Conversa
Health, Formativ Health will offer an automated, AI-driven
conversation platform that delivers an easy and meaningful way for
provider care teams and patients to communicate more proactively and
collaboratively around the clock.
-
Patient Payments - With its new partnership with Patientco,
Formativ Health's PEP will empower clients to: provide a
consumer-centric patient billing and payments experience; combine
easy-to-understand statements and ebills with user-friendly online,
mobile and point-of-service payment technology; and automate payment
reconciliation, posting and reporting.
-
Market Analytics and Network Optimization - By partnering with Perception
Health, Formativ Health affords clients the ability to view and
analyze data about provider referral patterns, provider loyalty,
competitive dynamics and network utilization.
The new and improved Formativ Health PEP will be showcased at Salesforce's
2018 Dreamforce event at the Moscone Center in San Francisco on
September 25-28, 2018. The PEP capabilities can be seen in action during
Formativ Health's Healthcare Industry Lodge presentation Wednesday,
September 26th at 9:30 AM at the nearby InterContinental
Hotel (888 Howard Street) or by scheduling one-on-one demos throughout
the event.
"We remain committed to continually enhancing the Formativ Health
Patient Engagement Platform by integrating emerging technologies and
adding pioneering features that improve the patient experience and help
our clients differentiate themselves in the market. Today, a rapidly
growing number of patients are taking more ownership of their care --
elevating their awareness and involvement -- so they are better armed to
address and manage their individual medical needs. Our new and improved
functionality allows our clients to ensure their patients are accessing
the care they need -- where and when they need it -- more easily and
conveniently," said David Harvey, chief technology officer at Formativ
Health.
About Formativ Health
New York City-based Formativ
Health is a technology-enabled health services company focused on
transforming the patient-provider experience. Their services help health
systems respond to the rise of consumerism by combining powerful
technology with an empathetic approach to customer service. Formativ
helps clients enhance their patients' experience, adapt to evolving
risk-based payment models, improve financial performance, increase
practice productivity, and elevate physician satisfaction and patient
loyalty. For more information, visit www.formativhealth.com
or on LinkedIn,
Twitter
and Facebook.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180912005180/en/
[ Back To TMCnet.com's Homepage ]
|