TMCnet News
Customer Engagement Solutions Market, 2023 by Component (Solutions, Services), Deployment Type (Cloud, On-premises), Organization Size, Vertical (BFSI, Telecommunication, Consumer Goods & Retail) - ResearchAndMarkets.comThe "Customer Engagement Solutions Market by Component (Solutions, Services), Deployment Type (Cloud, On-premises), Organization Size, Vertical (BFSI, Telecommunication, Consumer Goods & Retail), and Region - Global Forecast to 2023" report has been added to ResearchAndMarkets.com's offering. Increasing use of e-commerce and m-commerce platforms and growing focus on delivering enhanced customer engagement through omnichannel are factors expected to drive the customer engagement solutions market The customer engagement solutions market is projected to grow from USD 14.08 billion in 2018 to USD 23.19 billion by 2023, at a CAGR of 10.5% during the forecast period. Factors such as increasing adoption of customer engagement solutions to reduce customer churn rate, increasing use of e-commerce and m-commerce platforms, and growing focus on delivering enhanced customer engagement through omnichannel are key factors driving the customer engagement solutions market. Data synchronization between customer engagement solutions and other technologies is restraining the growth of the market. Based on deployment type, the cloud segment is estimated to lead the customer engagement solutions market in 2018. Cloud-based deployment of customer engagement olutions has enabled businesses to operate without a server infrastructure or office location, thereby allowing employees to work remotely. This, in turn, has helped reduce the total cost of ownership and increase data storage capabilities for organizations. The Asia Pacific customer engagement solutions market is projected to grow at the highest CAGR during the forecast period. The growth of the Asia Pacific customer engagement solutions market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries such as Australia, Malaysia, Japan, and Singapore are investing in information technology to compete, secure, and capture digital opportunities present in the market. Key vendors profiled in the report are:
Key Topics Covered: 1 Introduction 2 Research Methodology 3 Executive Summary 4 Premium Insights 5 Market Overview and Industry Trends 6 Customer Engagement Solutions Market, By Component 7 Market By Deployment Type 8 Customer Engagement Solutions Market, By Organization Size 9 Market By Vertical 10 Regional Analysis 11 Competitive Landscape 12 Company Profiles For more information about this report visit https://www.researchandmarkets.com/research/5rqx2z/customer?w=4 View source version on businesswire.com: https://www.businesswire.com/news/home/20180725005386/en/ |
