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Canary Selects Bright Pattern's Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer ServiceSAN BRUNO, Calif., July 24, 2018 /PRNewswire/ -- Canary offers a home security device that connects to a user's smartphone so that customers can check the security of their home on the go. Canary was founded in 2013 and its flagship product is now available in more than 8,000 retail stores across North America and Europe. Canary's main goals are to provide an outstanding product and deliver an unmatched customer experience while growing its business. Canary uses Bright Pattern's multichannel cloud contact center technology integrated with Zendesk to increase agent productivity and provide top-tier customer service. Disrupting the Home Security Device Industry As a highly innovative company, Canary wanted a service provider that not only had all the channels necessary today—such as voice, email, SMS, social messengers, live chat with AI and bots, and video—but a service provider that also continuously strives to innovate to accommodate all the communication channels that customers may depend on in the future. "My job is to go where the customer conversation is happening," said Gavin Blair, Head of Customer Experience at Canary. "Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge." Bright Pattern provided the multichannel solution that Canary had been looking for. The Bright Pattern solution ntegrated seamlessly with their current Zendesk ticketing system, providing channels for inbound and outbound voice and chat. Bright Pattern also provided flexibility in the organization of call flows with data dips into Zendesk and automatic ticket creation and updates. Canary's Results of Switching to Bright Pattern
For more information on the Canary and Bright Pattern partnership, read the full case study. About Bright Pattern Canary View original content with multimedia:http://www.prnewswire.com/news-releases/canary-selects-bright-patterns-cloud-contact-center-solution-to-provide-top-tier-omnichannel-customer-service-300685069.html SOURCE Bright Pattern |