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Dynatrace AI Assistant "Davis" Becomes Doctify's Most Loyal and Reliable Cloud Ops Support
[July 09, 2018]

Dynatrace AI Assistant "Davis" Becomes Doctify's Most Loyal and Reliable Cloud Ops Support


Doctify, a health technology platform that connects patients with doctors, says that "Davis", Dynatrace's AI assistant, has become the most loyal and reliable member of its DevOps team. Doctify adopted Dynatrace's software intelligence platform two years ago to help it address the complexity of its rapidly growing enterprise cloud environment. With containers running in an Amazon Web Services (News - Alert) environment, Doctify realised it needed to remove the challenge of surging cloud complexity and improve the efficiency of its DevOps team.

"With Dynatrace not only are we monitoring our entire cloud stack, we're also using the AI to help us get faster answers despite a complex cloud environment. Dynatrace's AI assistant "Davis" takes this one step further. With a simple conversation we can find out whether there are any performance issues and if so, what action needs to be taken," commented Devonte Emokpae, Head of Development, Doctify. "Every time I speak to Dynatrace Davis I save at least five minutes. It might sound trivial, but over a week that really adds up. Davis is the most loyal and reliable member of my team. Talking to him has become part of my daily routine."

Mr. Emokpae elaborated on why Doctify needed to shift away from a traditional monitoring approach using Dynatrace, "Customer experience is the bedrock on which we are built. When you are in healthcare, dealing with patients, you simply can't afford to have slowdowns or outages. We researched the market and there were a number of good gen 2 offering such as New Relic. In the end though the choice was simple. Dynatrace is the next gen of monitoring - built for the cloud, simple to install and use, and most importantly it uses AI to provide answers, rather than more data, to address the complexity challenges we faced."



Dynatrace's AI capabilities, combined with automatic performance baselining, results in high fidelity alerts that provide actionable and accurate root cause analysis for performance issues without the alert noise associated with less sophisticated gen 2 approaches. As a result, Doctify has been able to significantly reduce mean-time-to-resolution for performance problems that matter, and proactively address performance issues before they impact their customers.

Doctify has also benefited from Dynatrace alerting it to issues stemming from problems at third parties. For example, when its DNS hosting provider had a major outage on the east coast of the USA that impacted Doctify's services, Dynatrace immediately highlighted that there was a DNS problem. As a result, Doctify quickly moved its DNS server to AWS and resolved the problem, all before the original DNS provider had issued a service outage alert.


Steve Tack, SVP, Product Management at Dynatrace, said that Doctify's story is a common one, "Enterprise cloud operations sits at the heart of digital business success. Yet, cloud complexity can feel like an untameable beast, with too few resources to man the ship, especially in a problem situation. At Dynatrace, we continue to find innovative ways to simplify cloud complexity and assist operations teams to do more with less. Our AI-approach with VoiceOps assistant "Davis" is just one example of how we are going beyond traditional monitoring to drive greater value for our customers."

About Dynatrace
Dynatrace makes it easy and simple to monitor and run the most complex, hyper-scale multi-cloud ecosystems. Purpose built for today's enterprises, Dynatrace is the only AI-powered, full stack and completely automated monitoring solution that provides deep insight (answers, not data) into every user, every transaction, across every application. That's why the world's leading brands, including 79 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Curious to see what a perfect digital experience could look like? Let us show you. Visit https://www.dynatrace.com/trial/ for a free 15-day Dynatrace trial.

To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on Twitter (News - Alert) @dynatrace.


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