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Hodusoft Introduces New Feature of Video Call in Its Omnichannel Contact Center Software
[June 25, 2018]

Hodusoft Introduces New Feature of Video Call in Its Omnichannel Contact Center Software

Hodusoft, a VoIP technologies company, announced introduction of video call and conference feature to an already feature packed omnichannel contact center software.

Hodusoft’s VP said that contact centers need to keep abreast with changing methods of communications. The older system of using just voice telephony does not cut it any more. Omnichannel is the way to go and Hodusoft came up with omnichannel contact center software solutions packed neatly into an affordable hosted offer. They now take the software to greater heights of efficiency and productivity for employees by incorporating webRTC based video calling feature. WebRTC allows audio and video communications through a browser interface and it can be deployed on desktops as well as mobiles, doing away with the use of dedicated hardware or use of plugins.

Video calling, he said, improves the image, leads to greater trust and enables better communication. Employees can see who they are talking with and callers know who is handling their issue. Employees can watch facial expressions and know how callers are reacting thereby leading to a better approach to handle cases. A caller may initiate contact by telephone or through social media channels and then the case can be pursued further in a one-on-one conversation using video telephony. Employees can just as well initiate video chats using upgraded contact center software solutions that have auto dialer facility to automate outbound call campaigns. Hodusoft’s solution easily ports to backend CRM database as well as a phonebook that makes life easier for call center staff.

Hodusoft’s omnichannel solution for contact centers is geared to improve productivity, reduce stress on agents and ensure that only the right person handles the call, which can also contribute to better customer satisfaction. Skill based mapping is an essential feature of the offering as are email, fax and chat.

Hodusoft’s omnichannel solution for contact centers is characterized by an easy to use interface that gives each employee an overview of all channels and connectivity as well as a one-click to video call feature, easy deployment, the facility to handle 1000 and more concurrent calls in a secure way topped by analytics and reporting.

Hodusoft is extremely proactive in providing contact center solutions that meet the needs of future. Startups can opt for their solution on the most affordable terms and existing call centers can easily switchover with Hodusoft’s personnel assisting in making the transition.

Interested contact centers may contact Hodusoft at 91 79 48939393, 1-707-708-4638 or via website and initiate an online chat.

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