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COPC Inc. Announces New User Interface and Experience for RevealCX, Version 4.0COPC (News - Alert) Inc., a global consulting firm that helps companies improve operations to transform the customer experience, today announces the availability of Version 4.0 of RevealCX™, providing a new user interface (UI) and user experience (UX) for quality monitoring and business intelligence. Live demonstrations of RevealCX, Version 4.0 will be available at the COPC Inc. booth #619 at Customer Contact Week on Wednesday, June 20 and Thursday, June 21. Additionally, COPC Inc. executives will be available to discuss the company's consulting, training and certification services for call centers and customer experience (CX) operations. Key Features of RevealCX, Version 4.0 include:
Developed based on COPC Inc.'s best practices for quality management, RevealCX is a Software as a Service (SaaS (News - Alert)) designed to uncover all issues affecting the customer experience. By using RevealCX for quality monitoring, companies will improve the customer experience, sales, operational costs and compliance. Additionally, the solution can be used proactively to gather specific information from customers, such as reactions to a new product or a corporate policy change. This real-time data can help organizations make better decisions regarding product development, policies, processes, promotions, and services. To learn more about the RevealCX, Version 4.0 quality monitoring solution, go to www.copc.com/revealcx, or to request a demo, contact [email protected]. About COPC Inc. COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior customer experience across all channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com
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