TMCnet News
Florida-Based Homeowners Insurance Provider Security First Embraces a Higher Level of Customer Engagement by Selecting ClearsuranceClearsurance, an independent online community of insurance customers, today announced its engagement with Security First Insurance, one of the largest, privately held, homeowners insurance companies in Florida. The companies share a goal of further enhancing customer experiences through increased engagement and transparency across the insurance customer journey. Clearsurance is making insurance more transparent by publishing customer reviews and ratings on homeowners, renters, and car insurance companies. To date, Clearsurance has received more than 100,000 reviews on more than 400 insurance companies. Approximately 10 percent of these reviews are from Florida policyholders. "We are thrilled that Security First has become a subscriber to the platform and is committed to empowering its customers through transparency," said Michael Crowe, Clearsurance CEO and co-founder. "They share our passion for elevating the customer experience and policyholder security. As an early adopter to Clearsurance, Security First will provide valuable input into the expansion of our site later this year to include reviews and ratings of insurance agents and agencies." Through its subscription services, Security First is now responding directly to its customers' feedback on their experiences by using Clearsurance.com, boosting overall customer engagement. Security First can also publish its Clearsurance independent consumer rating via a live API, implement a direct link from its company profile page to a fulfillment page for conversions, and receive quarterly data trend reports. According to Marissa Buckley, Vice President of Marketing & Brand Experience for Security First Insurance, "Our goal is to create a truer picture of the good service we provide across online channels and to give consumers an easy way to review our company and rate our services. Additionally, we want the added opportunity to engage with customers as they rate our company. Clearsurance is an easy-to-use platform that will give consumers an even greater voice to share their experiences." To learn more about becoming a Clearsurance subscriber, please email: [email protected].
About Clearsurance
About Security First Insurance Security First Insurance has been assigned a Financial Stability Rating® (FSR) of A, Exceptional, from Demotech, Inc. and is strongly committed to improving Florida's homeowners insurance market and initiatives that support and protect residents and communities of the Sunshine State.
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