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Global Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 22% - ResearchAndMarkets.com
[June 11, 2018]

Global Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 22% - ResearchAndMarkets.com


The "Global Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.

The Global Cloud-Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period.

Cloud-based contact center solutions provide a robust platform for end-users to utilize contact center solutions at an affordable price. Cloud-based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Growing need to improve consumer experience and growing number of enterprises harnessing the power of contact center have contributed to the growth of cloud-based contact center solutions. Cloud-based solutions are cost-effective for Small and Medium-sized Enterprises (SMEs), adding to the growth of these solutions among the end-users.

Based on Type, the Cloud-Based Contact Center Market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution amp; Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large Enterprises. Based on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud.



Based on Application, the Cloud-Based Contact Center Market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others.

Companies Mentioned


  • 8x8, Inc.
  • Five9, Inc.
  • Cisco (News - Alert) Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect (News - Alert) Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic

Key Topics Covered:

1. Market Scope & Methodology

2. Market Overview

3. Global Cloud-Based Contact Center Market

4. Global Cloud-Based Contact Center Market by Application

5. Global Cloud-Based Contact Center Market by Organization Size

6. Global Cloud-Based Contact Center Market by Deployment Type

7. Global Cloud-Based Contact Center Market by Vertical

8. Global Cloud-Based Contact Center Market by Region

9. Competitive Study

10. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/wntdvn/global?w=4


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