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Verint to Address Automation and Workforce Engagement as Catalysts in Transforming Customer Service Operations and Experiences
[June 06, 2018]

Verint to Address Automation and Workforce Engagement as Catalysts in Transforming Customer Service Operations and Experiences


Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced a line-up of conferences and digital events taking place throughout the month that focus on how automation is transforming customer and workforce engagement, the rising influence that back-office operations has on the customer experience, and ways to engage and empower the workforce for greater satisfaction and performance.

SWPP Annual Conference
June 6; Nashville, Tennessee
Verint's (News - Alert) Katherine Gomez, application consultant, will present "60 Ideas in 60 Minutes-Tips & Techniques for Making the Most of Your WFM Software" at 10:15 a.m. CT. Moderated by Penny Reynolds, founding partner, The Call Center School, this fast-paced session features a panel of experts that will provide a practice idea each minute-offering attendees practical tips on workforce engagement and how to get the most from a workforce management investment from the early planning stages, implementation, training and beyond.

New Research Results: Back-Office Can Make or Break Customer Engagement
June 19; Online Webinar with Aberdeen (News - Alert) Group
Attendees of this 11 a.m. ET webinar led by Aberdeen Group's Omer Minkara, VP and principal analyst, contact center & customer experience management, and Verint's Mary Lou Joseph, director, content marketing, will hear the results of Aberdeen and Verint's original research about the impact that back-office automation and efficiency are having on customer experiences and operational efficiency. Attendees can explore the latest trends and statistics, the top five back-office challenges hindering customer experience and perational performance, and recommendations for overcoming them.



Customer Contact Week
June 19; Las Vegas, Nevada
Verint's Carmit DiAndrea, VP, portfolio market strategy, Siobhan Miller, VP, portfolio market strategy, and Allianz Worldwide Partners' Nate Ford (News - Alert), speech analytics analyst, will present "Empower, Improve and Transform Your Contact Center with Automation" from 11:15 a.m. - 2 p.m. MT. Attendees of this session can learn best practices for extending competitive advantage by:

  • Empowering workforces with customer insights, knowledge and automation for better responses and experiences
  • Improving performance with targeted coaching and automated evaluation of all customer calls
  • Transforming contact centers in response to changing requirements and expectations

Optimize Your Workforce: Intelligent WFO Strategies for More Productive Agents
June 20; Destination CRM Roundtable Webinar
Kelly Koelliker, director of content marketing, will participate in a roundtable at 2 p.m. ET on creating good customer experiences in a contact center environment-and how that should start with creating great agent and supervisor experiences. Join us for this month's expert panel roundtable webinar and learn the latest on intelligent workforce engagement solutions.


About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries-including over 85 percent of the Fortune 100-count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018 and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.


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