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Business Process Reimagination Around RPA & AI Technologies will be an $8bn Market by 2022BOSTON, LONDON and PARIS, May 17, 2018 /PRNewswire/ -- NelsonHall's new global research report, 'Business Process Transformation Through RPA & AI', reveals major boost to BPO industry Despite the hype around RPA and AI technologies leading to the death of BPO and offshore delivery, quite the contrary is the case. The introduction of RPA, and subsequently new digital process models, is leading not just to reinvention of services within existing BPO contracts but to increased penetration of the retained and shared services operations within organizations. (Logo: https://mma.prnewswire.com/media/643421/NelsonHall_Logo.jpg ) At the same time, approximately 80% of RPA & AI-related business process transformation services are delivered from offshore. The emergence of these new technologies is supporting considerable revenue growth that is particularly marked in those pure-play BPO vendors with high domain focus, and the digital transformation specialists. Indeed, the services market related to RPA & AI-based business process transformation is forecast to grow from $701m in 2017 to $8,130m by 2022, a compound annual average growth rate of 63%, with high double-digit growth forecast across geographies. In terms of market evolution:
Over the next four years:
The full market analysis by NelsonHall CEO John Willmott has been published on the NelsonHall website and is available to all subscribers. For subscription enquiries, or general enquiries related to this report, contact Guy Saunders on [email protected]. About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in next generation IT and business services. With analysts in the US, UK, and Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. For service providers, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. For media inquiries, please contact: Paul Connolly |