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Global Speech Analytics Market Analysis, Growth, Trends & Forecast 2018-2023 -
[May 17, 2018]

Global Speech Analytics Market Analysis, Growth, Trends & Forecast 2018-2023 -

The "Global Speech Analytics Market - Segmented by Deployment (On-premise, On-demand), End-user Industry, Size of Organization & Region - Growth, Trends & Forecast (2018 - 2023)" report has been added to's offering.

The global speech analytics market was valued at USD 0.81 billion in 2017, and is expected to reach a value of USD 3.69 billion by 2023, at a CAGR of 28.82%, during the forecast period 2018-2023.

In today's technology-driven world, data is considered as one of the cornerstones of decision-making, in organizations. But, with large chunks of data acquired through surveys, web traffic, social media platforms, and call center logs, it is difficult for companies to know what information to use to build strategies, to gain and retain customers.

Consumer behaviors and needs are changing, channels of communication have moved online, and to mobile, social and digital, and thus are the challenging traditional approaches, to culivating brand loyalty, and fueling price competition, and other competitive pressures.

Speech Analytics has become increasingly popular in the telecom industry, due to the huge amount of data being generated through the advent of the connected world concept. Initially, the recorded calls were evaluated manually, but the rise of call volume is demanding the need for adequate and accurate evaluation, thereby leading to the adoption of speech analytics. Telecom service provider organizations are major end-users of speech analytics solutions, worldwide.

The US speech analytics market is driven by factors, such as increase in digital marketing spending, Central Intelligence Agency's increased technology spending, and increased focus on treating mental illness in the region, among others.

Companies Mentioned

  • Verint System Inc.
  • Nice Ltd.
  • Avaya (News - Alert) Inc.
  • Micro Focus
  • Genesys
  • Callminer Inc.
  • Mattersight Corporation
  • Raytheon BBN Technologies
  • Calabrio (News - Alert) Inc.
  • VoiceBase Inc.

Key Topics Covered:

1. Introduction

2. Research methodology

3. Executive summary

4. Market insights

5. Market Dynamics

6. Technological Overview

7. Global Speech Analytics Market Segmentation

8. Key Vendor Profiles

9. Investment analysis

10. Future of Speech Analytics Market

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