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Gainsight™ Makes Two Executive Appointments: Chief Information Officer and Chief People OfficerSAN FRANCISCO, April 06, 2018 (GLOBE NEWSWIRE) -- Gainsight™, the Customer Success company, today announced the addition of two executive hires: IT expert and business leader, Karl Mosgofian, has joined the company as Chief Information Officer, and HR veteran, Carol Mahoney, has joined the company as Chief People Officer. The company also appointed to its board of directors Kirsten Helvey, former Chief Operating Officer at Cornerstone OnDemand. With the addition of these new executives, Gainsight has strengthened the experience of its leadership team, added practitioner experience to its board of directors, and has drawn a clear correlation between both IT and employee success as key enablers for driving Customer Success. The role of the CIO within enterprise companies has increasingly been seen as tactical and reactive -- due primarily to the pace of change in how digital technologies are procured and deployed. While CIOs and IT experts are essential for digital transformation, businesses are slow to adopt this principle. According to Logicalis’s Global CIO survey, CIOs are spending 60-80 percent of their time on day-to-day IT management, leaving little to no time for strategy. However with Customer Success becoming a key function of digital transformation, innovative CIOs are embracing an opportunity to evolve their teams from being fixers to enablers, and most critically as the buyers of cloud applications, be responsible for driving internal Customer Success. To help accelerate this trend, Gainsight’s new CIO will focus on educating the market on proactively ensuring the right systems and processes are in place to help businesses achieve Customer Success. Karl brings more than 30 years' experience in information technology and extensive knowledge of Enterprise Applications, Enterprise Architecture, and Information Security. Prior to Gainsight, Karl was the CIO at Harmonic, a video delivery SaaS company, and a strategic consultant for Apple. He also spent 16 years at Cadence Design Systems, a provider of EDA and semiconductor IP, performing a variety of roles, including Group Director of Enterprise Applications and Architecture. “CIOs carry a wealth of experience in driving internal change management charters, and as the primary purchasers of cloud applications, are routinely on the receiving end of Customer Success processes,” said Nick Mehta, CEO of Gainsight. “We are thrilled to welcome Karl to Gainsight as our CIO to both uplevel our own internal processes, and beyond that, to carry the torch for CIOs across all industries who are becoming strategic partners in the deployment of Customer Success transformation.” “IT professionals know what it’s like to be the customer of a vendor who gets Customer Success right. As a result, we can offer unique perspectives on the subject to help enable company-wide adoption of Customer Success and directly impact revenue,” said Karl Mosgofian, Chief Information Officer at Gainsight. “I’m excited to be a part of Gainsight’s mission to evangelize the Customer Success movement and to help elevate the roles of CIOs and IT professionals everywhere.” Gainsight’s purpose is centered around building a human-first business that has the opportunity and responsibility of ensuring success for not just customers, but also investors, teammates, and their families. The company believes deeply that one of the best ways to drive success for customers is to put a radical focus on employees. In order to help manifest that purpose, Gainsight announced today the appointment of Carol Mahoney as Chief People Officer to lead the company’s global “Teammate Success” team, which includes talent acquisition, people operations, employee rewards, employee experience, and learning and development. Building on a strong culture and ingrained values, Carol will focus on bringing fresh employee-centric practices and solutions to drive even greater team success. Most recently, Carol was SVP of People and Culture at Zoosk, an online dating company in San Francisco. Prior to Zoosk, Carol, a 30-year high-technology veteran, held HR leadership roles for hyper-growth companies including LivingSocial, Yahoo, and Intuit. In 2009, she founded her own firm, Talent Acquisition On Demand, Inc., where she helped build talent acquisition capability and programs for clients including Meebo, Logitech, and OPOWER. “One of my favorite Gainsight values is ‘Success for All’, which we define as the tireless pursuit of balancing success for our customers, teammates, families, investors and community,” said Carol Mahoney, Chief People Officer at Gainsight. “I am inspired daily by our teammates around the globe who are committed to living this value -- and others -- every day -- and am eager to build an organization that can be living proof to the rest of the world that you can win in business by being human-first.” Customer Success Luminary Joins Gainsight’s Board of Directors About Gainsight Connect with Gainsight: Contacts: |