Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog
ORLANDO, Fla., March 13, 2018 (GLOBE NEWSWIRE) -- Nuance Communications, Inc. (NASDAQ:NUAN) today from Enterprise Connect announced remarkable advancements to its core AI-powered voice engine, foundational to the Nuance Omni-Channel Customer Engagement Platform. Leveraging deep neural networks and advanced language science, the new capabilities will enable brands to rapidly design, develop and deploy speech-enabled applications to better differentiate in their markets and support conversational customer interactions across platforms and devices.
Today’s consumers are engaging with brands through more channels than ever, and while digital forms of communication have taken the spotlight in recent years, the increased adoption of voice user interfaces has brought innovations in speech science to the forefront. According to Gartner, AI consumerization through the growing use and effectiveness of deep neural network (DNN)-based virtual assistants, such as Alexa and Siri, is boosting end-user awareness of and expectations for intelligent conversational interfaces.1 As the pioneers in natural language processing (NLP) and leaders in conversational AI, Nuance enables organizations to meet this customer demand with a design-once, deploy-many approach – providing a single core engine that delivers intelligent dialog across traditional IVR, virtual assistants on the web, messaging channels and voice-powered IoT devices.
The new set of core engine capabilities, together making up the Voice Engagement Platform, allow for better self-service and automation, setting a new bar in the industry for conversational, intelligent, customer experience across voice and digital channels. These core capabilities are based on significant advancements in automatic, AI-powered speech recognition and text-to-speech technologies that enable human-like dialog to provide enhanced customer experiences while keeping costs in check. Innovation highlights include:
For more information about Nuance’s new AI-powered voice capabilities, available starting this month, please visit: www.nuance.com/modern-voice or stop by the Nuance booth (#1743 in the Contact Center Zone) at Enterprise Connect, March 12-15, 2018 at the Gaylord Palms Convention Center, in Orlando, FL. Nuance will be speaking at a session Wednesday, March 14, titled “Speech Technologies Powered by AI: Transforming Enterprise Customer Engagement”, at 3PM E.T. in the Sun C Ballroom.
About Nuance Communications, Inc.
Nuance Communications is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
1 Gartner, Inc. “Predicts 2018: Artificial Intelligence" by Whit Andrews, Moutusi Sau, Chirag Dekate, Anthony Mullen, Kenneth F. Brant, Magnus Revang, Daryl C. Plummer. November 13, 2017
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