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Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1Aspect (News - Alert) Software, a leading provider of native customer engagement, workforce management, and self-service solutions, today announced the release of Aspect® Via™ 17.1, the latest version of Aspect's complete Customer Engagement Platform in the cloud. Aspect® Via™ 17.1 features enhancements to the award-winning solution across all capability areas. As customer service and customer experience continue to be definitive brand differentiators, it is essential that businesses are equipped with technology that not only optimizes contact center operations, but efficiently leverages customer interaction data to elevate service levels. Aspect® Via™ 17.1 is the third release of Aspect's cloud-based customer engagement platform, supplying a complete set of customer service capabilities including native interaction management, workforce optimization, IVR and digital self-service. "With the initial launch of Aspect® Via™, Aspect promised a continuous delivery cadence to ensure that our customers had the very latest omni-channel features to meet the needs of their consumers," said Jim Freeze, Chief Marketing Officer at Aspect Software. "The release of Aspect® Via™ 17.1 continues to build on the platform's reliability and capabilities, improving both the customer and the agent experience." Aspect® Via™ is delivered through an open SaaS (News - Alert) architecture and deployed in Amazon Web Services (AWS). The all-in-one cloud platform, empowers contact center agents through browser-based, personalized interfaces, engages customers by allowing them to use the channels they prefer, and provides robust reporting to help optimize the quality and efficiency of the workforce. Aspect® Via™ 17.1's new capabilities and features include:
Learn more about Aspect® Via™ 17.1. About Aspect Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com. Follow Aspect on Twitter (News - Alert) at @AspectSoftware. Read our blogs at http://blogs.aspect.com. Aspect, the Aspect logo and Aspect Via are either trademarks or registered trademarks of Aspect Software, Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners. View source version on businesswire.com: http://www.businesswire.com/news/home/20171116005773/en/ |