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JD Power ranks Verizon #1 in the East in 2017 U.S. Residential TV and Internet Satisfaction Studies
[November 09, 2017]

JD Power ranks Verizon #1 in the East in 2017 U.S. Residential TV and Internet Satisfaction Studies

NEW YORK, Nov. 9, 2017 /PRNewswire/ -- Verizon's television and internet services have earned J. D. Power's highest ranking in customer satisfaction, specifically as "Highest Ranked by Customers for Residential Internet and Television Service Satisfaction in the East" based on its latest annual study of providers.*

Verizon Communications Inc.

The annual wireline studies, now in their 16th year, evaluate residential customers' experiences with TV and internet services in four geographical regions: East, South, North Central and West.

The ISP study measures customer satisfaction across five factors: network performance and reliability; cost of service; billing; communication; and customer service.

The TV study measures satisfaction in those same five factors plus a sixth: programming. Conducted in 4 quarterly waves, these latest studies include experiences from 26,064 residential customers.* (Source J.D. Power)

View from Verizon

"We're thrilled that Verizon has earned this recognition again from J.D. Power and we remain committed to delivering the best possible customer experience every day," said Kelley Kurtzman, vice president of customer care at Verizon.

Connected devices deserve a 100% fiber-optic network

Streaming is only as good as your internet connection. With all the new tech in your home this holiday season, get great internet on the 100% fiber-optic network. For a limited time, Verizon is offering Fios Triple Play Bundles, featuring Fios Gigabit Connection with inernet speeds up to 940/880 Mbps, TV and phone starting at a promotional online price of $79.99** per month with a two-year price guarantee and includes a multi-room DVR and SHOWTIME® for 2 years. Visit for more information.

For more information about the 2017 U.S. wireline studies, visit: or

*Verizon received the highest numerical score in the East region of the J.D. Power U.S. Residential Internet and Television Service Provider Satisfaction Studies. 2017 studies are based on 21,701(ISP) and 18,685(TV) total responses, measuring the opinions of customers with their internet and television service providers, surveyed November 2016-July 2017. Your experiences may vary. Visit

** Taxes, equip. charges, RSN, FDV & other fees.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, has a diverse workforce of 160,100 and generated nearly $126 billion in 2016 revenues. Verizon operates America's most reliable wireless network and the nation's premier all-fiber network, and delivers integrated solutions to businesses worldwide. Its Oath subsidiary reaches about one billion people around the world with a dynamic house of media and technology brands.

VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at News releases are also available through an RSS feed. To subscribe, visit

Media contact:
Ray McConville
Twitter: @mcconvilleray

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SOURCE Verizon

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