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NICE inContact CXone Agent Now Available on the Salesforce AppExchange, the World's Leading Enterprise Apps MarketplaceNICE inContact (Nasdaq:NICE) today announced the availability of NICE inContact CXoneTM Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. With comprehensive contact center controls, contact and customer information displayed on a single, unified screen, agents are empowered to quickly personalize customer interactions, regardless of channel from inbound or outbound voice calls and voicemail, to email, chat, work items and social media interactions. The latest version of NICE inContact CXone Agent brings together NICE inContact CXone Omnichannel Routing with CXone Agent to create a better customer and agent experience. The application is part of the NICE inContact CXone platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence (AI)-all on an Open Cloud Foundation. "By achieving Salesforce Platinum ISV Partner status, customers can be assured they are getting a unified app for contact centers that works easily as part of the agent desktop," said Paul Jarman, CEO, NICE inContact. "Our powerful omnichannel routing with skills-based routing, matches customer information with Salesforce data so that customers can get their needs answered quickly with a knowledgeable agent who has the customer information ready to go on one desktop when they get the call, email, chat or work item." NICE inContact Agent Key Features NICE inContact CXone Agent enables contact center agents to handle omnichannel interactions in a consolidated interface, while skills-based routing ensures customers are directed to the best-qualified agent to handle their request regardless of channel. Built on the Salesforce Platform and integrated with Salesforce Service Cloud and Salesforce Sales Cloud, NICE inContact CXone Agent is available now on the AppExchange. NICE inContact Sponsoring, Exhibiting and Speaking at Dreamforce 2017 ICE inContact is a silver sponsor at Salesforce's Dreamforce 2017 conference, one of the most inspiring technology events of the year and the world's largest gathering of Trailblazers. The conference is held November 6-9, 2017 in San Francisco. NICE inContact is exhibiting at booth #1729 in the Dreamforce Cloud Expo, debuting a live demo of a unified customer service agent interface that integrates Salesforce, advanced omnichannel routing and contact handling, plus workforce optimization. Agents will have one experience in one interface to handle omnichannel interactions and cases across the entire customer journey while also managing their shift scheduling, quality evaluations, and coaching/training opportunities. In addition, NICE inContact is presenting a 20-minute session, "Are Your Customer Service Channels Putting Your Customers at Risk?" Are Your Customer Service Channels Putting Your Customers at Risk?
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AppExchange
About NICE inContact NICE inContact is recognized as a market leader by IDC (News - Alert), Frost & Sullivan, Ovum and DMG, and is part of NICE (Nasdaq:NICE), the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.nice.com Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
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