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NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop's Customized Process WorkflowsNICE inContact (Nasdaq:NICE) today announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world's No. 1 cloud customer experience platform. RiverStar provides the RiverStar Unified Agent Desktop that extends My Agent eXperience - MAX agent interface on CXone with the ability to unify agents' desktop workflow experience. Unified Agent Desktop integrates tightly with both NICE inContact CXone and a company's existing business systems - creating a single workspace to seamlessly manage customer interactions and providing agents with all the information they need in one central view. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence-all on an Open Cloud Foundation. NICE inContact customers will benefit from RiverStar Unified Agent Desktop by enabling:
"RiverStar is excited for this partnership with NICE inContact and being part of CXexchange," said Bob Fike, RiverStar CEO. "Tis integration with CXone will truly help create a more efficient contact center environment that results in a more positive experience for both customers and agents - personalizing customer experiences, providing better answers and increasing customer retention." DEVone offers partners broad tools and resources to enable them to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community.¦ Companies interested in how RiverStar works with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications. "NICE inContact tranforms one-on-one customer experiences with our cloud contact center solutions," said Paul Jarman, CEO of inContact. "The integration of the RiverStar agent desktop with CXone creates a clearer path to a more positive customer experience. We welcome RiverStar as part of the CXexchange marketplace."
About NICE inContact NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC (News - Alert), Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
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