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Everest Group Positions Concentrix As Leader For Third Consecutive Year
[July 28, 2017]

Everest Group Positions Concentrix As Leader For Third Consecutive Year

FREMONT, Calif., July 28, 2017 /PRNewswire/ -- For the third consecutive year, Concentrix has been named a "Leader" in Everest Group's Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. The company was also positioned as a "Star Performer," showing market leading year-on-year movement compared to others in the assessment.

Concentrix logo

"We are pleased with Everest's continued recognition of Concentrix as a leader," said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. "The number of clients focused on digital channels and their need to provide effortless, personalized customer experience continue to increase. The designation of Concentrix as a 'Star Performer' shows our unique ability to provide innovative solutions that drive better year-over-year business performance for our clients."

Everest Group's PEAK Matrix highlights changes in solution characteristics in the market including the shift towards balanced shoring, increased adoption of multi-channel solutions, increased emphasis on value-added services, and increased investments in analytics, automation and next-generation solutions such as Robotic Process Automation (RPA) and cognitive solutions.

"We partner with our clients to transform and 'digitize' their business," Jyllen said. "Our capabilities in business digital involve the development of platforms to enable more channels of communications with customers, the use of data to enhance intelligence and decision-making, and the blending of technology with human expertise." 

About Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit to learn more. 

SYNNEX Corporation (NYSE: SNX), is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at

SYNNEX and CONCENTRIX are registered trademarks of SYNNEX Corporation, Reg. U.S. Pat. & Tm. Off., used under permission. All other trademarks mentioned are the property of their respective owners.


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