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2017 Intelligent Virtual Agent Product and Market Report - Research and Markets
[July 25, 2017]

2017 Intelligent Virtual Agent Product and Market Report - Research and Markets

The "2017 Intelligent Virtual Agent Product and Market Report" report has been added to Research and Markets' offering.

The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. It provides a timely and thorough analysis of the overall market and 7 innovative vendors who offer a broad range of solutions that address customer service, contact centers and other enterprise uses. The 6 vendors covered in detail in this Report are: [24]7, Astute Solutions, Creative Virtual, Interactions (News - Alert), Next IT and SmartAction. Artificial Solutions is covered at a higher level.

The market is ready for IVAs. These solutions, also known as bots, chatbots, virtual assistants, virtual agents, and a wide variety of other synonyms, use artificial intelligence (AI), machine learning and other technologies to build advanced speech and digital-enabled self-service solutions that are cost effective and appealing to customers, who actually prefer to help themselves in this channel, as long as it works. Designed to emulate human conversations and interactions, IVAs can provide assistance for many activities that previously required the attention of live agents, including customer service, help desk, product information, marketing, sales, placing orders and reservations, and more.

The new AI-based solutions address a wide variety of enterprise and contact center needs. And what we are seeing today is just the beginning, as companies are investing billions of dollars in these solutions. Next-gen IVAs with more self-learning capabilities are on the horizon. In the future, IVAs will use an increasing amount of self-learning technology that allows them to get smarter over time and adapt to customers' individual preferences as they learn from past interactions to improve their understanding of what customers want and need.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. DMG Consulting Research Methodology

4. What are Intelligent Virtual Agents?

5. Service Delivery Models

6. The Self-Service Revolution (News - Alert)

7. AI: What's Real and What's Not

8. 2017 Intelligent Virtual Agent Trends and Challenges

9. IVA Market Innovation

10. IVAs at Your Service

11. Digital Concierges Enhance the Customer Journey

12. Virtual Assistance: Improving the Agent Experience

13. IVA Competitive Landscape

14. IVA Market Projections

15. IVA Vendors and Solutions

16. High-Level Technical Summary

17. High-Level Functional Summary

18. IVA Best Practices

19. Implementation Analysis

20. Pricing

Companies Mentioned

- Artificial Solutions

- Astute Solutions

- Creative Virtual Ltd.

- Interactions LLC

- Next IT

- SmartAction

- [24]7, Inc

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