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Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17Aspect (News - Alert) Software, a leading provider of native customer engagement, workforce management, and self-service solutions, today announced the release of Aspect Via™ 17, the latest version of Aspect's complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Equipping enterprises to meet mounting consumer demands for greater personalization and engagement on their preferred channel of choice, Aspect Via™ covers the customer service essentials from contextualized self-service, and intelligent, proactive outreach to greater agent empowerment, and reporting and analytics. Aspect Via™ is delivered through an open SaaS (News - Alert) architecture deployed in Amazon Web Services (AWS). The all-in-one cloud platform, which empowers contact center agents through browser-based, personalized interfaces, engages customers by allowing them to use the channels they prefer, and provides robust reporting to help optimize the quality and efficiency of the workforce. "The service architecture we adopted for Aspect Via provides our customers with an accelerated time-to-value," said Jim Freeze, Aspect Chief Marketing Officer. "Aspect Via 17 represents another step in our ongoing continuous delivery cadence of new features that provide our customers with the very latest enhancements to meet and exceed the rapidly changing demands of today's digital-first consumer." Aspect Via™ leverages Aspect's proven technology by fully refactoring hardened platforms for SaaS delivery. Aspect Via™ also utilizes Aspect's best-in-class graphical user experience that delivers role-based interfaces for agents, supervisors and administrators. Aspect Via™ 17 Highlights include:
For more information about Aspect Via™ 17, click here. About Aspect Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com. Follow Aspect on Twitter (News - Alert) at @AspectSoftware. Read our blogs at http://blogs.aspect.com. Aspect and the Aspect logo are either trademarks or registered trademarks of Aspect Software, Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners. View source version on businesswire.com: http://www.businesswire.com/news/home/20170614005082/en/ |