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OpenText Receives Highest Score for Digital Transformation/Modernization Use Case in Gartner's 2016 Critical Capabilities for Enterprise Content Management
[December 16, 2016]

OpenText Receives Highest Score for Digital Transformation/Modernization Use Case in Gartner's 2016 Critical Capabilities for Enterprise Content Management

OpenText Scores Highest in Three of Five Use Cases and Second Highest in Remaining Two

WATERLOO, Ontario, Dec. 16, 2016 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that the leading worldwide research and advisory firm, Gartner, Inc, has recognized the company in  its 2016 Critical Capabilities for Enterprise Content Management (ECM) report published on November 29, 2016. The companion report to the 2016 Gartner Magic Quadrant for Enterprise Content Management, the report assesses 15 vendors ECM suites' functional capabilities to support five use cases. OpenText received the highest product scores in the Digital Transformation/Modernization, Content Ecosystem and Records Management and Compliance Use Cases and received the second highest product scores in the remaining two categories, Personal and Team Productivity and Process Applications.

According to the Gartner report, "ECM solutions must address a range of user constituencies, within and outside the enterprise, while meeting a broad set of functional requirements…One size does not fit all in content management. Organizations have many content-centric processes — formal and ad hoc, internal and customer facing — that enterprise content management (ECM) systems support. The ECM vendor landscape is diverse, with some vendors' products being platforms that are suited to a wide variety of use cases and others optimized for departmental applications and processes, or for worker-oriented activities."

"Becoming a digital organization requires a fundamental shift in customer engagement, in developing digital operations and in applying analytics to continuously measure and improve.  OpenText is committed to bringing products to market that support this cycle of engage to insight for our customers," said Adam Howatson, chief marketing officer at OpenText. "OpenText Content Suite 16 has transformed ECM from a static repository into a system of engagement for the digital employee, making it a destination for collaboration and bringing content into the context of key business processes to add value. We believe being recognized for Digital Transformaton is a clear indication that OpenText continues to evolve ECM as the needs of our customers continue to evolve as well."

Gartner also notes that, "ECM program managers must build a strategy and a portfolio of solutions to address the spectrum of user needs and enterprise requirements when it comes to content management. Some content needs and requirements are geared more toward flexible knowledge worker access and value inside the enterprise. Most organizations also must address content that needs to be accessed, shared or delivered outside the enterprise. Still other content needs are more focused on regulatory compliance or transactional use cases. It is critical to map these needs and requirements to the right tools as some solutions are optimized for certain use cases."

OpenText Content Suite 16 is a comprehensive enterprise content management system designed to help organizations take full advantage of the opportunities offered through digital transformation. By creating a centralized, unified information backbone, OpenText Content Suite connects information from across the enterprise with the people and systems that need it, driving productivity with simple, intuitive tools and user experiences.

Gartner's Critical Capabilities requires analysts to identify the critical capabilities for a class of products or services. " "Critical capabilities" are attributes that differentiate products/services in a class in terms of their quality and performance. Each capability is then weighted in terms of its relative importance for specific product or service use cases. Products/services are rated in terms of how well they achieve each of the critical capabilities. A score that summarizes how well they meet the critical capabilities for each use case is then calculated for each product/service. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions."

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About OpenText

OpenText enables the digital world, creating a better way for organizations to work with information, on-premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTC) visit

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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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